Unlocking the benefits of contract life cycle management

Five steps to building a business case

Before embarking on a Contract Management program, organizations should understand the value that transformation brings. Discover the importance of contract management and how to build the business case.

Proving the importance of contract management

Only a little over 20 percent of organizations attempt to monitor or calculate the cost or benefits of contract management, according to When Technology Meets Humanity: The Future of Contract Management, a report Deloitte collaborated on with World Commerce & Contracting. That could be one reason why it’s hard for organizations to justify the cost of implementing a contract life cycle management (CLM) program.

It typically takes something more concrete than a leap of faith and some form of qualitative argument to convince the powers that be that CLM solutions are a wise investment. To ensure that your CLM program is capable of reducing costs and addressing the challenges of contract management in compelling ways, you will likely need to build a persuasive business case—or calculate the return on investment (ROI)—for that program.

Here are five keys to building your business case.

Investing in a CLM program: Five steps for building your case

Here are five keys to building your business case.

Conclusion: More ventured, more gained

As with many things, greater investment can lead to greater reward with contract management transformation projects. Considering your organization’s tolerance for risk and potential savings in terms of time and resources is essential to enhancing benefits. This is why the scoping phase of a project and a detailed cost-benefit analysis are so critical. While there is a proclivity to build a business case that reduces the cost in order to get within budget more easily, an unintended consequence of this may be a reduction in long-term gains. Deloitte specialists can guide this process based on decades of experience with some of the world’s largest, most complex organizations and help you define and analyze a contract management transformation project that can drive both immediate and long-term value.

Learn more about Deloitte’s Legal Business Services

The rapidly changing business landscape has intensified pressure on legal departments to increase efficiencies and deliver greater value to the business. Deloitte’s Legal Business Services helps clients modernize their legal departments, freeing the core legal team to focus on strategic priorities, enhance the speed and quality of issue identification, and use data to drive faster, more informed decision-making.

*The Deloitte US firms do not practice law or provide legal advice.

Get in touch


Mark Ross
Principal and Co-Leader
Legal Business Services
Deloitte Tax LLP
+1 213 392 0248


Derek Howell
Senior Manager
Legal Business Services
Deloitte Tax LLP
+1 425 470 0575


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