S2:E3 | Rethinking retail: AI in retail and consumer products has been saved
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S2:E3 | Rethinking retail: AI in retail and consumer products
Part of the AI360 video and podcast series exploring AI trends
Join host Jim Rowan as he sits down with Kevin Byrne, Deloitte’s AI lead for Retail & Consumer Products, to explore how AI in retail is enabling new models to help companies meet seismic market shifts while mitigating rising costs.
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How GenAI in retail is helping businesses reinvent processes
In this episode, Jim and Kevin examine the ongoing impact of AI in retail and AI in consumer products. Kevin covers three key use cases playing out across the sector, including Generative AI (GenAI) for product innovation, customer service AI to drive productivity and effectiveness, and AI shopping assistants to transform the customer experience. They also discuss how businesses are using GenAI in retail to drive demand-driven decision-making, optimize pricing and promotions, and reinvent end-to-end processes for greater value. Tune in to uncover key AI trends shaping 2025 and the future of the retail industry as a whole.
AI offers the promise of ultimately doing more with less, lowering costs and enabling personalization at scale and much more granular decision-making.
Kevin Byrne is a principal who leads AI for Deloitte’s Retail & Consumer Products sector, helping clients develop innovative AI-driven solutions and understand where AI is most applicable to driving shareholder value.
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The AI360 podcast series is a succinct, insightful series, delivering cutting-edge perspectives from Deloitte leaders on AI topics in just 360 seconds.
Artificial intelligence continues to change the world around us at a dizzying pace.
Join Deloitte’s Technology, Media, and Telecommunications leaders as they provide succinct, insightful thoughts on the hottest topics in AI and how it is affecting the TMT industry. Each episode is intended to be a quick yet substantial gateway into the rapidly evolving world of artificial intelligence.
Contact us for information on this podcast, or visit the AI360 library for the full collection of episodes.
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