As General Manager of Deloitte Digital’s Digital Contact Center Hybrid Business and TrueServe™ Solution Suite, Andy leads the team and mission to support the acceleration of cloud-enabled, digital solutions for the omni-channel customer service and contact center of the future.
Professionally, Andy has more than 25 years of experience delivering value for clients through customer service and digital contact center transformation with a track record of results. He's worked in all areas of transformation – strategy, customer / employee experience, engagement channels, talent models, service delivery models, operations, processes, and enabling technology – and can help you in your digital contact center journey.
Perspectives
Perspectives
