Perspectives
Key insights from Deloitte's 2015 Global Contact Center survey
Ask the pro: Andy Haas
Contact centers are becoming more strategic and critical to business value chains, according to the 2015 Global Contact Center survey.
People
Andy Haas
Customer Operations Leader
Andy is a director with Deloitte Consulting LLP and leader of its Customer Operations practice. With 18 years of consulting experience, Andy focuses on improving customer experience and reducing costs by helping clients transform their customer interaction capabilities and operations within customer service and sales functions. He holds a BA in Management from Ball State University and a MS in Communication and Information Sciences from Ball State University.
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