Customer Operations Leader
191 Peachtree Street NE
Andy is a director with Deloitte Consulting LLP and leader of its Customer Operations practice. With 18 years of consulting experience, Andy focuses on improving customer experience and reducing costs by helping clients transform their customer interaction capabilities and operations within customer service and sales functions. He holds a BA in Management from Ball State University and a MS in Communication and Information Sciences from Ball State University.
Deloitte's 2015 global contact center survey
Global contact center survey