A managing director with Deloitte Consulting LLP, Andy leads the Deloitte Digital Service Transformation practice. He helps companies reinvent how they deliver customer service and elevate experiences by transforming their global contact centers, field service, and omni-channel engagement. Andy’s teams envision, design, deliver, and run next-generation, digitally-enabled service capabilities, weaving together the right ecosystems, technologies, and human experience insights. These solutions result in personalized experiences, efficient operations, and a service customer operating model aligned to business strategies and designed to lead companies into the future of service.
Andy brings more than twenty-five years of cross-industry and global experience in helping clients realize business value through customer engagement capabilities within sales and service functions. He holds a bachelor’s degree in management and a master’s degree in communication and information sciences from Ball State University.
Perspectives
Perspectives
