Perspectives
Enterprise contact center
A strategic opportunity for health care providers
Health care providers should assess the potential for a new customer interaction model to unify the patient experience and increase market share.
People
Andy Haas
Customer Operations Leader
Andy is a director with Deloitte Consulting LLP and leader of its Customer Operations practice. With 18 years of consulting experience, Andy focuses on improving customer experience and reducing costs by helping clients transform their customer interaction capabilities and operations within customer service and sales functions. He holds a BA in Management from Ball State University and a MS in Communication and Information Sciences from Ball State University.
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