Principal | Deloitte Consulting LLP
555 Mission Street
Gopal is a Principal and leader in Deloitte Consulting LLP’s Technology, Media, & Telecommunications (TMT) industry and Monitor Institute by Deloitte’s Strategy practice. He has more than 12 years of experience working with cloud, software, hardware, networking, and semiconductor clients. He focuses on corporate strategy, growth, product innovation, go-to-market, and new business models in the high-tech sector helping clients play to win in the era of digital business models and technologies such as cloud, artificial intelligence and the Internet of Things.
In the last few years, Gopal has focused on helping multiple clients within and outside the TMT industry develop digital and flexible consumption business models (e.g., Cloud, SaaS, XaaS); develop product strategy and define product-market fit; develop pricing and offer structuring, solution-oriented go-to-market models, and agile operating models; and build strategic capabilities, such as customer success.
Predictions for five emerging trends in customer success
Enterprise customer success study and outlook: What do customers value?