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If given the choice, would you work with someone who's similar to you and shares your views? Or would you choose someone who's quite dissimilar, and has a different perspective?
Research suggests that we make better decisions in diverse groups than in homogeneous ones, but that we feel less confident in those decisions¹. Why? Maybe because making decisions with people similar to us feels easy; if we're all on the same page from the start it must be the right page, mustn't it? The overconfidence that we're prone to individually, gets multiplied in homogeneous groups.
On the other hand, making a decision with a bunch of people who have different perspectives can be a struggle. In a diverse group people often voice divergent views. They disagree with one another. Someone likely needs to compromise. And the whole thing can just feel a bit rocky. The decision may be better, but it doesn't always feel better.
So teams need to ask themselves what they would rather have, an inferior decision that you feel really good about? Or a superior one, that doesn't sit quite as well? Most of us would say we want the superior decision of course, but our actions don't always back this up. A classic study on devil's advocacy has shown that despite the improved performance teams gain from the presence of a devil's advocate, when given the option to rid themselves of a team member, he or she is the one they're most likely to oust².
Further, there's working with someone different from you, and then there's working with someone really different from you. By definition, the more of a Driver you are, the less of an Integrator (and vice-versa). Likewise, the more of a Pioneer you are, the less of a Guardian (and vice-versa again). Working with your “opposite type" can be most challenging of all, but it also may have the greatest opportunity for some real complementary value. Kim Christfort wrote about this previously in her post Not Just Child's Play- Learning Chemistry from Kindergartners.
Here in the Deloitte Greenhouse Experience Group, we work all the time with teams who're grappling with this challenge. They know diversity can make them stronger, but when the going gets tough they need a bit of a reminder why it's worth the effort. In these times we like to do an exercise called Power of Opposites.
We ask groups of like-type individuals to brainstorm the value brought to the team by their opposite-type colleagues. And then we ask them to share their appreciation out-loud. In the best cases it can become a real love-fest. And it helps build goodwill among colleagues who may have a hard time working together.
Here are some of the highlights of what our teams have had to say:
We Drivers love Integrators because they…
We Integrators love Drivers because they…
We Guardians love Pioneers because they…
We Pioneers love Guardians because they…
Does your team need a little extra incentive to embrace the challenge of working across types? You might want to try out this exercise yourself. And if you're personally struggling to appreciate an opposite type colleague, you can even do this on your own. Why not start by sharing your thoughts here. What are your favorite things about your opposite type?
1Phillips, K.W., Liljenquist, K.A. and Neale, M.A. (2009). Is the pain worth the gain? The advantages and liabilities of agreeing with socially distinct newcomers. Personality and Social Psychology Bulletin, 35, 336-350.
2Boulding, E. (1964). Further reflections on conflict management. In R. L. Kahn & E. Boulding (Eds.) Power and Conflict in Organizations. New York: Basic Books.
Dr. Suz is a social-personality psychologist and a leading practitioner of Deloitte’s Business Chemistry, which she uses to guide clients as they explore how their work is shaped by the mix of individuals who make up a team. Previously serving in Deloitte’s Talent organization, since 2014 she’s been coaching leaders and teams in creating cultures that enable each member to thrive and make their best contribution. Along with her Deloitte Greenhouse colleague Kim Christfort, Suzanne co-authored the book Business Chemistry: Practical Magic for Crafting Powerful Work Relationships as well as a Harvard Business Review cover feature on the same topic. She also leads the Deloitte Greenhouse research program focused on Business Chemistry and is the primary author of the Business Chemistry blog. An “unapologetic introvert” and Business Chemistry Guardian-Dreamer, you will never-the-less often find her in front of a room, a camera, or a podcast microphone speaking about Business Chemistry. Suzanne is a University of Wisconsin-Madison graduate with an MBA from New York University’s Stern School of Business and a doctorate in Social-Personality Psychology from the Graduate Center at the City University of New York. She has lectured at Rutgers Business School and several colleges in the CUNY system, and before joining Deloitte in 2009, she gained experience in the health care and consulting fields. A mom of two teenagers, she maintains her native Minnesota roots and currently resides in New Jersey, where she volunteers for several local organizations with a focus on hunger relief.