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Special Edition Story from Deloitte Australia

Bringing AI to the forefront of a tech-driven food revolution

Compass Group Australia and Deloitte Australia launch an AI-enabled system for improving nutrition among older adults.

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CAN AI MAKE HEALTHCARE MORE HUMAN?

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The Situation

For older adults, malnutrition can go undetected until other issues—such as a higher risk of illness, slower recovery time, and decline in overall health—begin to emerge. Malnutrition is one of the key reasons older adults’ health can deteriorate quickly, which makes it a significant concern for any country with an aging population.

A 2021 study by Australia’s Royal Commission of Aged Care Quality & Safety found 68% of residents in the country’s older adult facilities were at risk of malnutrition. For Compass Group Australia, this was unacceptable and an issue that needed to be addressed. By doing so, the global food and support services company aspired to improve the lives and health of the elderly, while also bringing peace of mind to their families.

Compass Group Australia also recognized that healthcare workers worked grueling hours and carried large caseloads. In considering its approach to reducing malnutrition, Compass Group Australia believed there also could be an opportunity to support staff while improving the experiences and health outcomes of residents. And as a global leader in food and support services, Compass Group Australia set out to leverage advanced and emerging technologies, including artificial intelligence, to improve nutrition for all.

THE SOLVE

UNLOCKING THE FUTURE OF FOOD TO SAFEGUARD AT-RISK POPULATIONS

The Impact

Before Meal Vision was introduced, nutrition concerns among Compass Group Australia residents often weren’t identified until residents started to lose weight. Now, eldercare facilities can spot at-risk signs ahead of time, with Meal Vision flagging consumption-related warnings, so that medical teams, caterers, and caregivers can take informed actions with a focus on nutrition and quality care.

Meal Vision is a critical innovation, says Lea Cornelius, General Manager of Digital & Tech Solutions at Compass Group Australia. She notes, “The data provides accurate insights about the nutritional value consumed by residents, as well as early detection of malnutrition or changed eating behaviors. The information assists staff and clinicians by informing and optimizing personalized care plans. Over time, the data will strengthen and identify individual and collective trends.”

Kale Temple, data and AI specialist at Deloitte Australia, sees Meal Vision as an initial step toward a tech-driven future for healthcare. “Using AI and machine learning to analyze data, including scans, will be pivotal in improving preventative care and the quality of diagnostics,” he says. “Preventing or identifying a health problem early means we can help avoid a patient falling into crisis, as well as reduce the total cost of care.”

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AI HELPS BRING
AN INNOVATIVE VISION OF
FOOD INTO FOCUS

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In Australia, the Deloitte Network member is the Australian partnership of Deloitte Touche Tohmatsu. As one of Australia’s leading professional services firms. Deloitte Touche Tohmatsu and its affiliates provide audit, tax, consulting, and financial advisory services through approximately 8000 people across the country. Focused on the creation of value and growth, and known as an employer of choice for innovative human resources programs, we are dedicated to helping our clients and our people excel. For more information, please visit our website at https://www2.deloitte.com/au/en.html.

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