How one company upskilled employees for the cloud

As more companies move to or grow their multi-cloud environments, they will face one common challenge: how to upskill their employees on core concepts in an efficient way. For one global financial institution, doing so was even more of a challenge since employees all over the world needed to learn core concepts that would ultimately accelerate cloud adoption regardless of the cloud service provider (CSP).

The company understood the benefits of a multi-cloud strategy but needed help from Deloitte to rapidly upskill its employees to use its current CSP as well as to create a solid foundation that other CSPs could build upon. That meant creating learning content for open-source tools alongside CSP-specific products. Part of that process required developing personas—a high-level description of each employee role, such as required certifications and technical skills—to help structure those pathways, not just for employees currently in the role but for all of those who may have the role in the future.

One of the challenges the company faced was cohesion. With multiple brands operating under the parent organization, each company had different views of each persona, which created barriers to streamlining both the immediate and future learning processes. To move the organization to the cloud meant developing a common language for all the roles within each brand.