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Case studies

Transforming child welfare case management

Idaho Department of Health and Welfare client spotlight

The State of Idaho and Deloitte work together to modernize user experiences, optimize total cost of ownership, and reduce risk, while increasing caseworker ability to focus on child well-being and family engagement.

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Enabling social workers to ensure child safety and family stability

Child welfare organizations across the United States face unprecedented challenges, and Idaho is no exception. Caseloads are rising, and every day, social workers must make decisions that affect child safety and family stability. At the same time, they must comply with national Comprehensive Child Welfare Information System (CCWIS) standards, which were created to modernize child welfare systems and reduce the cost of maintaining them.

To respond to these challenges, Idaho’s Department of Health and Welfare (DHW) partnered with Deloitte to implement Ensuring Safety and Permanency in Idaho (ESPI), a CCWIS-compliant child welfare technology solution built on cloud-native Microsoft Dynamics 365 and Microsoft Power Platform.

The department’s business goals for this engagement included:

  • Managing cases and delivering services more efficiently
  • Streamlining administrative processes
  • Meeting CCWIS standards
  • Improving the department’s effectiveness through data-driven decision-making
Idaho DHW transforms child welfare case management

The wins

  • Allowed Idaho DHW to provide a modern user experience—such as mobility and a caseworker portal—and a stable, scalable cloud platform
  • Increased caseworker ability to focus on child well-being and family engagement
  • Optimized ongoing total cost of ownership (TCO)
  • Reduced implementation risk and supported a faster implementation timeline

By the numbers

Below are business outcomes DHW has already achieved or is on track to achieve, with Deloitte’s support:

  • 30% increase in Staff Capacity
  • 82% decrease in Safety Decision backlog
  • 77% decrease in Time to Safety Decision (57 to 13 days)
  • 10% decrease in Time to Permanency

"With Deloitte’s help, we are setting the standard for transformational delivery of child welfare services, helping to keep children safer and families healthier."

Greg Kunz, Strategic Business Office Lead, Idaho Department of Health and Welfare

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