Deloitte Digital's Work With Oregon State Lottery Wins Salesforce 2024 Partner Innovation Award for Public Sector

NEW YORK, Sept. 19, 2024 — Deloitte Digital’s work with the Oregon State Lottery has received the 2024 Salesforce Partner Innovation Award in the Public Sector category for their dynamic reimagination of the Lottery’s data collection.

Deloitte Digital collaborated with the Oregon State Lottery to transform its business by implementing Salesforce solutions to overhaul decades-old systems and enhance their retail partners' experience.

“Receiving this award with the Oregon State Lottery is a significant achievement and a testament to our collaboration and commitment to excellence in delivering transformational results for Lottery customers,” said Maximilian Schroeck, global chief commercial officer for Salesforce, Deloitte Global. “We are honored to be recognized by Salesforce and take pride in showcasing the value we can bring to our clients through innovative and forward-thinking techniques.”

Deloitte Digital worked with the Oregon State Lottery to replace its outdated field service and account management systems with Salesforce solutions to meet the Lottery’s goals of being able to access real-time information and respond to retailer issues in a timely manner. With the help of Salesforce technology, the Oregon State Lottery reimagined their retailer relationship management by centralizing data and customer interactions.

This transformation accelerated the Lottery’s time to value and, since its launch, the new system has enhanced the efficiency and oversight of retailers. The project set a foundation for the Lottery to better utilize their data and define future efficiencies. Other benefits to this implementation include:

• Personalized employee experience
• Operational efficiency by decentralizing and automating the dispatch process
• Ensured data availability and accessibility to end-user in real time

“The Salesforce 2024 Partner Innovation Awards showcase the year’s most groundbreaking initiatives across our partner ecosystem,” said Steve Corfield, Executive Vice President, Global Alliances and Channels, Salesforce. “This year, the new frontier of AI, data, and CRM has been fertile ground for innovation. Partners across our ecosystem are leaning into these new technologies and helping lead our mutual customers through this transformative time to help them deliver better, more powerful and engaging experiences. It is through collective efforts with our partners that customers can unlock the full potential of today’s technology and embark on a journey of long-term success.”    

The twelfth annual Partner Innovation Awards recognize the significant contribution Salesforce partners have made across clouds, industries, and the broader partner program – including consulting firms, digital agencies, resellers and ISV partners. For a full list of this year’s Partner Innovation Award winners, please see here.

Deloitte Digital has been recognized with a Salesforce Partner Innovation Award in 11 out of the past 12 years and was the only organization in 2022 to win two awards. For 10 consecutive years, Deloitte Digital has also been recognized as the MuleSoft 2024 Global Partner of the Year.

Please visit the Salesforce alliance page to learn more about their work with Deloitte Digital to deliver technology solutions to clients.

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