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Services

Government & Public Services Program Integrity Services

Driving program efficiency and effectiveness through improved payment management

Today, government agencies that provide public benefits are looking for ways to drive greater impact in the services they provide. Health care, unemployment compensation, SNAP benefits, student loans, school breakfasts, veterans’ benefits, and other programs rely on federal and state funding that is then distributed to eligible individuals based on established criteria. Ensuring that payments are managed properly and getting the right payment in a timely manner to the right individuals is critical for agencies to achieve their objectives. Deloitte can work with you to design and help improve distribution strategies to support greater program impact.

Watch the video to learn about Deloitte’s new approach to program integrity

The cost of improper payments

Improper payments generally are the result of three major causes: Program process redundancy, error, or fraud/abuse. While process redundancies may be built into programs intentionally or accidentally, many agencies can improve their overall program effectiveness, preventing improper payments. An audit of the funds lifecycle from federal distribution to final disbursement can identify where possible “leakage” may occur and what areas have the highest potential for human errors. Fraudulent activities may range from singular individuals misrepresenting information to sophisticated networks of benefit theft. In addition, today’s digital networks and web-based transaction systems have opened doors to new fraud risks.

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Strategies to help improve program integrity

How can government agencies address the problem of improper payments and drive greater program impact? One word: Prevention. Agencies can improve efficiency and customer service, while reducing costly errors, by focusing on prevention activities, instead of trying to recover improper payments after the fact. Deloitte can help agencies move from recovery to prevention by viewing program integrity through an enterprise-wide lens. Addressing the root causes of problems prior to payment helps move agencies away from the “pay-and-chase” cycle. This type of proactive approach—one that leverages risk management, predictive analytics, behavioral insights, and collective intelligence—can help agencies reduce fraud, waste, and abuse while improving overall program effectiveness.

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Advanced services

Deloitte can work with your government organizations to proactively address improper payments through advanced services.

Perspectives: Analytics and Human Insight: A powerful combination

The federal government, working in collaboration with states, spends billions of dollars a year to fund vital social services and benefits. How can content-deep forensics help to ensure that social services dollars are spent more appropriately and that benefits reach individuals and families who qualify for them?

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Read the report: Analytics and Human Insight

Perspectives: Improper payment reduction and prevention strategies

Government agencies can increase payment accuracy in public programs by understanding the root causes of improper payments and adopting strategies to increase payment accuracy. Read our perspective, The buck stops here, written in collaboration with The Partnership for Public Service, for more information.

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Why Deloitte?

Deloitte has an unparalleled history of defining innovative strategies and implementing leading practices across government entities and addressing the demands of myriad stakeholders throughout all branches of federal, state, and local government. Our industry experience provides us with unique end-to-end payment lifecycle insights from program funding, to processing and management, and payment. We bring a variety of financial management, strategic and organizational planning, analytics, and business process improvement capabilities to meet the needs of your organization.

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Get in touch

Monte Zaben

Monte Zaben

Principal | Deloitte Risk and Financial Advisory

Monte is a principal in the Deloitte Risk and Financial Advisory practice of Deloitte & Touche LLP based in Rosslyn, Virginia. He leads Deloitte’s Government and Public Services fraud, waste, abuse, a... More

Lauren A. Allen

Lauren A. Allen

Managing Director

Lauren is a managing director in the Federal Government Sector Discovery practice of Deloitte Transactions and Business Analytics LLP. She specializes in proactive approaches to discovery by readying ... More