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Perspectives

Conversational AI: Is it valuable? Is it viable?

Six questions TMT companies need to ask about chatbots

Technology, media, and telecommunications (TMT) customers increasingly expect the support services of TMT companies to match the sophisticated customer experience of TMT products. Can chatbots help answer the call?

 

Conversational AI: Is it valuable? Is it viable?

Six questions TMT companies need to ask about chatbots

 


Say hello to the new chat bot

Chatbot platforms have evolved significantly. Today’s chatbot—or conversational AI—can reliably achieve high customer marks for billing support, authentication, FAQ responses, and even technical support.

Chatbots can also be used to aggregate information about individual customer experiences (e.g., products, usage, error messages), proactively diagnose problems, and troubleshoot products, addressing costly challenges that hurt customer satisfaction.

Conversational AI has come a long way, but how do you know if the technology is right for your organization?

Six questions about value and viability can guide your decisions on how—and how much—to invest in chatbots.

Find out what those six questions are in our new article.

Contact us to learn more about how conversational AI and other AI-enabled technologies can help you improve customer engagement.

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