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Perspectives

The future of retail

The role of brick-and-mortar in retail of the future

Brick-and-mortar retail isn’t dead—but the role of the store is evolving. COVID-19 led to shifts in consumer behavior that are likely to continue. Now retailers must redefine the future of the store, the function of associates, and their plans to serve customers when and where they want. Explore these perspectives to prepare for the future of retail shopping.

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What’s in store in a vaccinated world

A shot in the arm for physical retail

Vaccines have offered an injection of hope—and a potential release of pent-up demand for physical shopping experiences. How should retailers prepare to serve vaccinated customers as they return to stores— and what are the implications? Which retailers may benefit and who may experience challenges?

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Retail trends: Customer centricity shift to stick

Rethinking retail stores for differentiation and growth

As consumers’ expectations shift, their engagement across multiple channels is increasing. To prepare for the future of shopping, retailers must reimagine how to create a holistic, tailored shopping experience, enabling customer-centric journey touchpoints. Along this journey, various retail channels should be considered complementary rather than competing.

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What’s your retail innovation strategy?

Tapping the right data and tech to satisfy tomorrow’s customers

Accelerated changes in consumer behaviors have forced retailers to rethink, invest in, and strengthen their innovation and R&D capabilities for the future. How can retailers make the most of their investments and effectively use data and technology to meet the near- and long-term expectations of customers and associates?

Coming soon!

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What’s next for retail stores?

How technology is enabling the future of physical retail

In an ever-evolving retail landscape, leaders understand that physical stores remain important. Learn how technology can enable stores to stay ahead of the competition, deliver a fully customer-centric experience, and optimize operations—all while managing costs.

Coming soon!

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Where and how to set up shop

Creating data-driven physical fleet networks

Stores—as we know them today—are instrumental in bringing products and services closer to the consumer. But not all locations should be created equal. How can retailers leverage first- and third-party data to generate insights around customer preferences, channel efficiency, and ongoing optimization to create an efficient ecosystem of nodes?

Coming soon!

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Measuring the future of retail

Part of the That Makes Cents podcast series