Gen AI in Wholesale

Perspectives

Six insurance tech trends for working smarter in 2025

How digital transformation helps you get more work done

Our Tech Trends 2025 report revealed the extent to which artificial intelligence (AI) is being woven into the fabric of our lives. In the future, we won’t proactively use AI. We’ll simply experience a world in which it makes everything work smarter, faster and more intuitively. See how you can get ahead using AI in the insurance industry with our guide.

Using small language models for a big impact

Small language models (SLMs) are being used to improve accuracy and reliably of AI solutions for specific tasks across the insurance value chain. Unlike large language models (LLMs), which are often not as precise or tuned to provide high-accuracy results for specific use cases, SLMs may be better suited for the nuanced needs of the insurance-specific use cases or operational processes. Learn how SLMs and the other top six trends can grow your business below.

Be prepared for insurance digital transformation

AI solutions are transforming the insurance sector—enabling carriers to optimize product pricing, provide more tailored solutions, enhance customer experience and improve the efficiency of operations. The insurance providers that can harness the benefits of AI, while appropriately governing and ensuring ethical use of AI, stand to emerge as market leaders.
Download the full report now.

End Notes

¹ Paula Rooney, ”AI to go nuclear? Data center deals say it's inevitable,” CIO, August 19, 2024.
² Josh Recamara, “Is the insurance industry ready for AI to take over? Insurance Business Magazine, January 20, 2025.

Get in touch

Tim Potter

Principal

Deloitte Consulting LLP

tipotter@deloitte.com

Gaurav Kumar

Principal

Deloitte Consulting LLP

gukumar@deloitte.com

Anushri Anand

Senior Manager

Deloitte Consulting LLP

anusanand@deloitte.com

Napoleon Howell

Senior Manager

Deloitte Consulting LLP

naphowell@deloitte.com

Fullwidth SCC. Do not delete! This box/component contains JavaScript that is needed on this page. This message will not be visible when page is activated.

Did you find this useful?