SAP solution for fast-growing water utility

Loudoun Water, a public utility in Northern Virginia, delivers water to over 80,000 customers in Loudoun County. As the county’s population expanded and more residents came to rely on Loudoun Water, the utility found the situation offered a unique opportunity to re-invent itself: The utility was asking more than ever from its IT infrastructure, and it needed that infrastructure to be secure, flexible, and available around the clock.

Loudoun Water decided that a transition from an on-premises to infrastructure as a service solution, hosted on Azure, could provide the scalability and reliability it needed—not only supporting the demands of its organization and customer base now, but also promising a better way to handle future growth and challenges. In addition, cloud-based automation would open the door for greater overall efficiency and cost management, while a concurrent program of resource reskilling offered the promise of improved productivity and work capacity in needed technical areas.

The result is a public utility that has transformed into a Kinetic Enterprise™ with the ability to continuously evolve. From its new foundation of future-facing systems, the organization can more effectively handle an increasing workload and prepare for anticipated growth. Deloitte’s approach to the cloud transformed how Loudoun Water solved its IT challenges and paved the way to scale innovative solutions quickly for its growing customer base.