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Quality Engineering Services

Testing services driven by automation-first approach enabled by robotics, AI, and analytics

With cognitive technologies pervading global markets, the future of testing is focused on autonomous testing with a combination of human and digital FTEs leveraging robotics, artificial intelligence (AI), and machine learning (ML). Deloitte’s Quality Engineering services merge deep industry testing experience with next-generation technologies to help deliver higher-quality, cost-efficient testing solutions.

Quality engineering capabilities

Deloitte offers a full spectrum of quality assurance (QA) and testing services and assets, allowing for the creation of quality engineering organizations that are aligned with and responsive to business and IT goals.

With an understanding of strategic industry issues and client-specific business challenges, complemented by an extensive technology practice, Deloitte brings market-leading testing services and solutions to our clients. Our vision is to cultivate an intelligent automation–based quality engineering mindset by leveraging a state-of-the-art technology tool set.

Deloitte’s more-than-20,000-strong global workforce and depth of industry resources, methods, assets, and accelerators enable quality engineering projects to be delivered in a consistent manner with quality, rigor, and value across all industries and sectors. The following capabilities highlight current focus areas:

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Digital and cloud testing

Our digital and cloud testing services can help you ensure application quality through a suite of technologies designed to consistently test and monitor end-user omnichannel experiences.

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Specialized testing

We provide specialized QA and testing services for complex areas using cognitive automation and robotics, performance engineering, cloud testing, mobile testing, UI/UX testing, accessibility testing, compatibility testing, and security testing.

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Testing-as-a-service

Our testing-as-a-service capabilities can help your organization establish a test foundry or testing center of excellence. This can help you enhance your existing processes, move more quickly to innovate while operating your portfolio, and support the execution of upcoming releases.

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Package and custom application testing

We offer package and custom application testing services, including test strategy, test management, test planning, test execution, and defect management and reporting, coupled with digital FTEs to deliver high-quality and cost-efficient testing services.

    The future of testing is here: Deloitte’s self-healing digital FTE

    We believe the future of testing will be driven by the use of AI and ML capabilities by automating end-to-end tests (e.g., web, mainframe, Citrix-based, and other applications) and developing self-healing robots that mimic human actions.

    Deloitte’s custom-built AI and ML test automation solutions provide relatively low-cost, low-complexity, and highly agile solutions in testing. Our tools can work independently and, at the same time, integrate seamlessly with our clients’ ecosystems, creating a test value chain that brings efficiency to the test life cycle, from requirements to closure.

     

     

    Leverage quality for growth: Core components of the life cycle

    Our comprehensive suite of services and solutions, enabled through our unique Digital FTE offering, offers immediate, accurate, and simplified testing outcomes tuned to deliver mission-critical digital transformations for our clients.

    We can help your organization:

    Build for experience and improve adoption through continuous market sensing and customer feedback Set up the workbench that helps you adopt advanced analytics technologies to eliminate manual effort associated with testing
    Scale for execution and set up a test lab to design and execute testing of mission-critical applications at scale Go touchless and perform execution on configured servers and document the testing results
    Expedite time to market and deliver consumer-facing capabilities in an iterative manner through automation of deterministic test data sets Lead with insights by using performance outcomes to drive incremental quality improvement across all project stakeholders

     

    Become market-leading: Our assets, frameworks, and platforms

    We have made significant investments in the development of our assets, frameworks, and platforms to enhance test life cycle efficiencies and increase delivery effectiveness while driving standardization and reusability across engagements.

    Deloitte Digital Tester is a GenAI powered autonomous tester that can complement human testers to provide automated and independent execution of testing activities throughout the entirety of the testing lifecycle. Digital Tester’s capabilities span test design, test scripting, test data creation, script execution, results reporting, and enable organizations to democratize automation, improving efficiency in their testing activities while simultaneously achieving better quality outcomes through improved test coverage.

    Case studies: Quality engineering in action

    Deloitte has deep industry experience aligned to all major sectors and retains top-notch proficiency in supporting organizations’ testing needs. We continue to mature and evolve our set of service offerings based on our clients’ signature issues so that they receive best-in-class delivery. We bring to bear our experiences from a wide array of client engagements, supporting organizations through their most complex and strategic transformation initiatives.

    Major telecom company

    Implemented Quality Engineering services and AI-based solutions to increase quality and test execution efficiency

    10%

    Reduction in technology actionable call center volume

    37%

    Reduction in cycle time through optimized test suite

    Global tech provider

    Enabled cloud transformation for the consumer business by providing strategic and practice support across its testing life cycle

    40%

    Improvement in Sales application performance

    65%

    Improvement in data quality

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    Alliance ecosystem

    We collaborate with leading technology vendors to realize our clients’ digital transformation goals using best-in-class test management and automation tools. Our alliance ecosystem further enhances our ability to rapidly deliver exceptional solutions and services irrespective of clients’ technology landscape.

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    From DevOps to DevEx: Empowering the engineering experience

    Explore developer experience, a new focus emerging for companies that are dedicated to attracting and retaining the best tech talent with a developer-first mindset designed to improve day-to-day productivity and satisfaction.

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    Rohit Pereira

    Rohit Pereira

    Global Quality Engineering Leader

    Rohit is a principal with Deloitte Consulting LLP and serves as the global leader for the Quality Engineering practice. He is responsible for Deloitte’s cross-industry Quality Engineering services, so... More

    Saurayan Chaki

    Saurayan Chaki

    Quality Engineering Practice Leader

    Saurayan is a managing director within Deloitte’s Quality Engineering practice, where he is focused on helping clients resolve their most complex and persistent software quality issues. Over more than... More

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    Avneet Chatha

    Avneet Chatha

    Quality Engineering Leader

    Avneet is a senior leader in Deloitte Consulting LLP’s Technology practice. During his tenure with Deloitte, he has focused on delivering innovation-driven, large-scale, complex enterprise transformat... More

    Ian Plows

    Ian Plows

    Technology Modernization & Quality Engineering Leader

    Ian is a principal with Deloitte Consulting LLP and leads technology modernization for transportation, hospitality, and services clients. Ian brings more than 30 years of consulting/technology experie... More