Application Modernization & Innovation

Challenge: The Office of Recovery Services (ORS), a division of the Utah Department of Human Services (DHS), wanted to modernize its 25-year-old Office of Recovery Services Information System (ORSIS) Child Support system, as the existing technology was limiting ORS’s ability to change its business processes and scale. In addition, the maintenance was expensive, and it was challenging to find staff who understood the technology.

Result: Using the Application Modernization Transformation solution powered by innoWake^TM, Deloitte transformed the COBOL-based mainframe application to a Java-based system in an automated fashion deployed in AWS GovCloud, with a dedicated network connection using AWS Direct Connect.

Using Elastic Load Balancing and Auto-Scaling services, the new solution is highly available, secure, and elastic by automatically distributing incoming traffic across multiple Amazon EC2 instances. It also allows for automated DevOps and infrastructure management, making the deployment easier and more reliable.

By taking advantage of an AWS and innoWake^TM solution, the ORS has been able to achieve the following:

• Processing of 600K transactions per day for the thousands of families who depend on child support in Utah

• Reduced infrastructure procurement and setup time (from weeks to a matter of hours) through the AWS and SaltStack solution

• Easier augmentation of new developers, allowed for by transforming the existing COBOL programming language into modern-language Java

• Improved batch performance, enabled by horizontal scaling; Amazon EC2 allowed for rapid adjustments to underlying infrastructure based on load (e.g., transaction volume)

Challenge: A large, multinational organization wanted to modernize its legacy applications to better meet customer and client needs.

Result: Deloitte created a road map focused on process efficiencies, workforce agility, and a future-ready state of technology and built an application modernization center. This central hub drove modernization across the entire enterprise and provided present and future business value.

Through application modernization, Deloitte provided the organization with:

• An enhanced user experience

• Improved security protocols

• Streamlined development integration

• Systematic information-sharing among teams

Challenge: A top US retailer needed to be faster and more agile than ever before to respond to evolving customer demands, with technology playing a crucial role in enabling the organization’s transformation.

Result: Deloitte delivered differentiated value to the organization by deploying capabilities to achieve targeted operational savings goals and establish a cloud-first mindset.

The retailer collaborated with Deloitte on a multiyear technology transformation into a cloud-first organization with the following objectives:

• Drive operational excellence

• Accelerate speed to value

• Reduce operational spend and optimize capital investments

• Drive change and innovation

• Manage information risk and compliance

Deloitte executed on a cloud program and brought visibility to future differentiating capabilities in support of specific business goals. That allowed the organization to achieve impactful operational savings and support its evolving business demands through agile methods. It was also able to establish a cloud foundation for the future, with consumption-driven spend, scalable capacity, and rapid provisioning.

Challenge: A leading health insurance provider needed to improve how it engaged customers and employees.

Result: Deloitte helped the organization achieve agility and speed to market for new business capabilities so it could better engage stakeholders in robust ways.

The provider partnered with Deloitte for enterprise systems management capabilities to operate, maintain, and modernize core administrative applications to meet growing business needs while providing breakthrough capabilities for its service delivery ecosystem with these objectives in mind:

• Transform the delivery model to improve quality, scale, and efficiency

• Modernize technology applications, including legacy systems

• Design innovative workforce transformation and outcome-oriented service measures

• Reduce cost and improve productivity

• Improve security measures

The Deloitte team supported and delivered more than 2,500 projects during a four-year span that included year-over-year productivity gains. Data breaches were reduced to zero, and more than 99 percent application availability was achieved, leading to better customer experiences. The effort has allowed the organization to focus on growing the business versus simply maintaining it.

Challenge: A premier US health services life sciences company sought to position itself as an industry leader through M&A integration activities.

Result: More than 200 Deloitte team members helped support an increasing need for technology skills related to M&A transactions, delivering more than 170 IT projects that span more than 32 M&A transactions. The long-term, flexible staffing model helps retain corporate memory and reduce ramp-up time for new projects.

Performing numerous transactions annually, the organization requires a robust, scalable, and effective model to manage its M&A IT integration activities. The organization partnered with Deloitte on a multiyear systems engineering program to achieve these objectives:

• Create better planning, execution, and program management processes across M&A activities

• Increase analytics and AI capabilities

• Establish consistent quality standards

• Retain corporate memory and reduce ramp-up times on projects

Higher-quality project delivery and increased analytical and AI capabilities were achieved. Deloitte also provided consistent resource scalability (both up and down), which resulted in about 25 percent faster delivery and 50 percent savings in cost over previous staffing and procurement methods.