IntelligentOps™: AI-enabled smart operations at scale

Achieve scalable business outcomes

Deloitte has embedded IntelligentOps into daily smart operations and workforce activities at global companies to:

• Reduce mean time to repair by 20%–40% for assets at a large industrials manufacturer.
• Decrease changeover time by 15% with $2M in margin improvement through industrialized scheduling solutions at a consumer products company.
• Lower annual scrap per site by $2M with 90% reduction in time taken for root cause analysis of quality issues through AI-enabled statistical process control at a leading aerospace organization.
• Drive margin benefit of $1M through control tower capabilities designed to solve production-wide challenges across delivery, cost, quality, and safety at an automotive product manufacturer.
• Lessen downtime through Generative AI-enabled spare parts identification and availability with faster troubleshooting of asset-related issues, reducing operational disruption at industrial manufacturers.
• Improve decision-making at industrials and consumer product manufacturers, and downstream oil and gas refining companies.

Agentic AI for smart manufacturing and operations

Deloitte’s industry professionals can deploy and integrate AI-powered technology quickly and seamlessly into your smart operations to achieve strategic outcomes.

With IntelligentOps, Deloitte can help:

1. Capture and integrate real-time data and operational context, unifying structured and unstructured data from operations technology and enterprise systems. Incorporate institutional knowledge captured from workforce interviews.
2. Fine-tune advanced AI models for your business with an underlying LLM model pre-trained on industry-leading practices and honed with the context of your operations. Create a unified knowledge base at your fingertips.
3. Access actionable recommendations, predictive insights, and historical analysis to transform your decision-making from reactive to proactive, and from months to days. Receive critical data in user-friendly formats tailored to your organization’s unique rule sets.
4. Support your day-to-day activities with a personal AI assistant, leveraging an intuitive, user-friendly interface powered by GenAI. Accelerate manual tasks such as managing production orders, scheduling front-line workers, maintenance planning, and more.
5. Empower your workforce and drive efficiency by automatically triggering system workflows and prioritizing actions for workers to maximize impact. Commit to worker health and safety as a top priority by keeping a human in the loop as part of the process.

Securely built with a custom fit

IntelligentOps is an AI-enabled, scalable, connected set of smart manufacturing and operations accelerators designed to fit into your environment, regardless of your technology stack or operational maturity. It can be an essential component of any integrated solution—connecting existing systems such as ERP, EAM, MES, or QMS, best-in-class solutions, innovative startups, or even custom developed applications.

We built IntelligentOps around Deloitte's Trustworthy AI™ framework, emphasizing the importance of fairness, robustness, transparency, and accountability, to foster trust in the insights and recommendations.