Children Services Solution on the Salesforce Cloud Platform

Software as a Service (SaaS) platform for children services case management systems

Caseworkers serve on the front lines protecting America’s most vulnerable population – children. Ensuring the safety of a child, while stabilizing their situation and promoting the child’s wellbeing, is a daunting task. Many states’ legacy information technology systems are unable to accommodate new digital collaboration models, or the pace of change required. Deloitte’s new cloud-based solution addresses those challenges and provides a data-driven process to support case practice review, verification of practice outcomes and compliance with federal program and reporting requirements.

Case work at the speed of life

HHS NextGen for Children Services is a modular system built on Salesforce for administering child welfare and child care programs. It’s a system that supports caseworkers, so they can better support the children and families they are serving. The solution can help improve outcomes through digital engagement and collaboration capabilities and a 360-customer view that support modern casework practices and program administration. HHS NextGen is backed by Deloitte’s 20+ years of children services implementation experience and 1000’s of dedicated Salesforce practitioners.

Solution capabilities

  • Easily configurable modules aligned with core business functions and operations of Child Welfare and Child Care
  • Intuitive UI/UX with a user-centric worker portal design including public portals for mandated reporters, child care providers, and parents
  • Extendable with GoCase Mobile Solution for mobile and social engagement with customers and offline access for workers
  • Built-in analytics dashboards for program integrity and workload efficiency
  • Supplemented with accelerators: hundreds of baseline assets, user stories, test cases, data design and conversion assets

Potential benefits

Because HHS NextGen is built on the class-leading Salesforce platform, all the modern benefits of cloud technology—configurability, maintainability, and scalability—is out of the box. Furthermore, HHS NextGen adds to Salesforce a production proven solution made specifically for Child Welfare and Child Care agencies that is ready to accelerate digital transformation. Potential benefits include:

  • Increase efficiency
  • Improved reliability
  • Greater extensibility
  • Extended portability
  • Easier maintainability
  • Conceptual integrity
  • Enhanced usability
  • Flexible modularity

See our solution in action

Solving stakeholder pain points

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Get in touch

Suguna Sundar

Suguna Sundar

Children Services Leader

Suguna is a principal in Deloitte Consulting LLP’s Public Sector practice, focusing on business transformation, service delivery, and innovation while leading the Children Services market offering. Sh... More

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