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Manage Multifaceted Risk

Enhanced response and recovery

Foster resilience amidst ever growing cyberattacks, disruptive events, and crisis scenarios

Disruptions are now a matter of “when” not “if” in this dynamic, connected world. Navigate inevitable incidents with greater preparation, speed, and collaboration to maintain business continuity and reduce impact in times of crisis.

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Turn challenges into opportunities

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What can you achieve?

As digitalization continues to transform our world, businesses and consumers grow increasingly connected -- introducing new threats and attack vectors. Enhancing response and recovery capabilities can empower businesses to stand strong in the face of disruption.

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What's holding you back?

An increase in catastrophic events driven by factors such as climate change, social unrest, and cyber threats means that organizations should expect to face a crisis. The experience and resources required to develop an organization-wide crisis management program can be daunting.

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Why should you move forward fast?

Business outcomes can be significantly impacted by preparedness for current and future disruptive events. Insufficient incident response and recovery planning could cause small disruptive events to become major crises with damaging effects including.

An integrated approach to enhancing response and recovery

Deloitte has integrated capabilities to guide your organization during business-as-usual operations as well as cyber incidents. We bring the experience, tools, and resources to help you plan for, respond to, and recover from the next disruption across the risk spectrum.

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Real-time response capabilities that begin at the onset of a crisis

Develop a crisis management program to establish plans, systems, and resources to augment response capabilities. When needed, engage real-time response capabilities at the onset of a crisis, encompassing internal and third party stakeholders.

Preparedness, continuity, and contingency planning for the unexpected

Design and operate early warning systems and perform scenario and contingency planning, then stress-test continuity, incident, and contingency plans for competency.

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Crisis simulation and wargaming to maintain confidence when crisis strikes

Conduct virtual and/or physical simulations that test the effectiveness of plans, processes, and resource collaboration to prepare for and increase resilience during a crisis or disruption.

Crisis recovery for getting back to normal

Implement business continuity management systems and facilitate real-time access to data to support agile and informed decision making around critical services, potential business impacts, and recovery objectives.

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Emergency, disaster, and grants management

Provide disaster management services and staffing support to request, manage, and close grants and other funding in compliance with federal, state, and local regulations.

Deloitte understands the importance of preparing for inevitable disruptions before they harm your business. Our strategic capabilities and deep experience in helping clients handle large-scale crises encompass many roadblocks that may crop up in your path, bolstering preparedness and resilience. As you evaluate crisis management program opportunities, turn to Deloitte to assist with strategy, implementation, and tactical augmentation.

Enhanced response and recovery in action

Consumer

Retail recovery plans can help keep the doors open for customers in need

Hurricane Katrina forced retailers to close US Gulf Coast locations for weeks. With roughly 500 of its stores damaged, destroyed, or inaccessible, a popular retailer needed to mitigate potential losses. With loss prevention executives, they negotiated generator procurement at reduced prices and priority shipping to keep stores operational as recovery plans unfolded.

Energy, Resources & Industrials

Energy companies can provide power against the odds with disaster response and recovery plans

Between 2012 and 2021, the United States experienced 142 natural disasters resulting in $1 billion or more in damages. Much of this damage was due to power grid infrastructure. As these disasters are likely to continue, if not increase, energy companies should regularly evaluate and update their disaster response and recovery plans.

Financial Services

Finance can prevent transaction overload by conducting crisis simulations

The Coronavirus Aid, Relief, and Economic Security (CARES) Act brought an influx of transactions totaling over $1 trillion to financial services organizations, nearly four times what was planned for. This highlighted the importance of conducting crisis simulations that present scenarios that may not have been previously considered to test the effectiveness of existing response and continuity plans against extreme scenarios.

Government & Public Services

Federal agencies can coordinate response for resilience amid geopolitical tension

Cyberattacks are a growing concern as geopolitical tensions increase. When public entities fall victim to cyberattacks, some US federal agencies provide assistance to analyze impact across critical infrastructure, investigate those responsible, and coordinate national response. This can enable a whole-of-nation response to demonstrate the US's strength and resilience.

Life Sciences & Health Care

Hospital crisis management plans can help prevent care disruptions

Early in the pandemic, many hospital systems faced a rapid increase in cases. Rather than abruptly reacting, clinics that used crisis management plans to reallocate resources and take extra measures to facilitate staff wellbeing were better positioned to efficiently address the surge with reduced disruption in care for other patients.

Technology, Media & Telecommunications

Contact center response and recovery plans can enable continuous operations

In the early months of the COVID-19 pandemic, some contact centers were required to shift to work-from-home operations. With traditional contact centers unequipped to handle distributed traffic, they needed alternative technology to keep phones on. Response and recovery plans enabled the integration of mobile and softphone capabilities through legacy and digital channels to demonstrate technical and business resilience.

The Deloitte difference

Achieve the benefits of enhanced response and recovery with our distinctive approach.

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Get in touch

Adnan Amjad Portrait

Adnan Amjad

US Cyber & Strategic Risk Offering Portfolio Leader
Partner
aamjad@deloitte.com
+1 713 982-4825

Emily Mossburg Portrait

Emily Mossburg

Global Cyber Leader & US Cyber Strategic Growth Offering Leader
Principal
emossburg@deloitte.com
+1 571 766-7048

Adam Thomas Portrait

Adam Thomas

Extended Enterprise Offering Leader
Principal
adathomas@deloitte.com
+1 602 234-5172

Keri Calagna Portrait

Keri Calagna

Crisis & Resilience, and Enterprise and Integrated Risk Leader
Principal
kcalagna@deloitte.com
+1 212 492-4461

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