Consulting services for Retail, Wholesale & Distribution

Staying ahead in consumer and industrial markets

Like most industries, retail is transforming at breakneck speed. Customer expectations and buying habits have adapted quickly to digital, presenting retailers with new competitors, new customer service challenges, and of course, new opportunities.

Beyond ecommerce: The new retail experience

It's a time of reinvention in the retail industry. New players and established giants are embracing digital technologies, many in innovative ways that go beyond online shopping—creating new channels, improving supply chain and delivery, making customer contact more meaningful. For consumer and industrial products, the challenges and opportunities are inspiring new approaches and bold thinking.

Deloitte's Retail, Wholesale & Distribution Consulting practitioners can help you stay ahead of the changes, make the bold decisions, and stay informed, so you can earn the rewards of market share and customer loyalty as the transformation unfolds.

Drawing on our research and experience in retail and distribution strategy, operations, finance, IT, and talent, we see the emergence of four critical issues in the industry that our retail and distribution consulting services can support:

  • Driving growth and profitability in a disrupted environment
  • Winning the demand-driven customer
  • The digital supply chain
  • Retail talent disrupted

We invite you to explore other resources available on our web site and contact us to find out more about how our experience can help.

Recognizing the factors driving the disruption is key to responding

In the retail sector, several forces are at play that are driving changes across customers, competition, and companies' configuration. While conventional wisdom wants to paint the battle as bricks and mortar versus online, our research tells us that the disruptive forces are more complex than that, and fully understanding the drivers is critical to creating a competitive response.

Watch the Dbriefs webcast
Retail volatility: Competing in an age of disruption

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Kim Frazier

Kim Frazier

Retail Pricing Practice Leader

Kim is a principal with Deloitte Consulting LLP within the US Strategy service line Monitor Deloitte. She has more than 18 years of experience in pricing, sales, and marketing strategy designed to dri... More

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