Consulting services for Retail, Wholesale & Distribution

Beyond ecommerce: The new retail experience

It's a time of reinvention in the retail industry. New players and established giants are embracing digital technologies, many in innovative ways that go beyond online shopping—creating new channels, improving supply chain and delivery, making customer contact more meaningful. For consumer and industrial products, the challenges and opportunities are inspiring new approaches and bold thinking.

Deloitte's Retail, Wholesale & Distribution Consulting practitioners can help you stay ahead of the changes, make the bold decisions, and stay informed, so you can earn the rewards of market share and customer loyalty as the transformation unfolds.

Drawing on our research and experience in retail and distribution strategy, operations, finance, IT, and talent, we see the emergence of four critical issues in the industry that our retail and distribution consulting services can support:

• Driving growth and profitability in a disrupted environment
• Winning the demand-driven customer
• The digital supply chain
• Retail talent disrupted

Recognizing the factors driving the disruption is key to responding

In the retail sector, several forces are at play that are driving changes across customers, competition, and companies' configuration. While conventional wisdom wants to paint the battle as bricks and mortar versus online, our research tells us that the disruptive forces are more complex than that, and fully understanding the drivers is critical to creating a competitive response.