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Productizing legal work to scale operations
Six steps to implementing legal workflow automation
Productization is the packaging of people, processes, and technology to solve a problem and deliver value at scale. Even though legal departments don’t “sell” anything to their clients, those striving to become best-in-class may want to consider productizing legal work. Explore the six-step process to implementing this legal workflow automation.
Productizing legal work: Where it can help
Legal work can be categorized into three general buckets: cream, core, and commodity. A bet-the-company piece of litigation might be classified as cream. Third-party subpoenas or e-discovery document reviews may now be seen as commodity work. Likely the largest bucket is everyday—or core—legal work, the bread-and-butter matters that in-house counsel and their law firms do that keeps the company running on an ongoing basis.
Running a modern, effective legal function requires maximizing efficiency and scalability in the delivery of that everyday work. One strategy for doing this is through a philosophy of productization and self-service, often underpinned by low-code/now-code (LCNC) technology platforms.
Scaling legal operations by productizing legal work
Six steps to productizing legal work
As used in this document, “Deloitte” means Deloitte Tax LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of our legal structure. Certain services may not be available to attest clients under the rules and regulations of public accounting. The Deloitte US firms do not provide legal advice. This article contains general information only and Deloitte is not, by means of this article, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This article is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this article.
Learn more about Deloitte’s Legal Business Services
The rapidly changing business landscape has intensified pressure on legal departments to increase efficiencies and deliver greater value to the business. Deloitte’s Legal Business Services helps clients modernize their legal departments, freeing the core legal team to focus on strategic priorities, enhance the speed and quality of issue identification, and use data to drive faster, more informed decision-making.
*The Deloitte US firms do not practice law or provide legal advice
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 | Robert Taylor |  | Jason Wilcynski | ||||||||
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