Productizing legal work to scale operations

Six steps to implementing legal workflow automation

Productization is the packaging of people, processes, and technology to solve a problem and deliver value at scale. Even though legal departments don’t “sell” anything to their clients, those striving to become best-in-class may want to consider productizing legal work. Explore the six-step process to implementing this legal workflow automation.

Productizing legal work: Where it can help

Legal work can be categorized into three general buckets: cream, core, and commodity. A bet-the-company piece of litigation might be classified as cream. Third-party subpoenas or e-discovery document reviews may now be seen as commodity work. Likely the largest bucket is everyday—or core—legal work, the bread-and-butter matters that in-house counsel and their law firms do that keeps the company running on an ongoing basis.

Running a modern, effective legal function requires maximizing efficiency and scalability in the delivery of that everyday work. One strategy for doing this is through a philosophy of productization and self-service, often underpinned by low-code/now-code (LCNC) technology platforms.

Scaling legal operations by productizing legal work

Six steps to productizing legal work


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Learn more about Deloitte’s Legal Business Services

The rapidly changing business landscape has intensified pressure on legal departments to increase efficiencies and deliver greater value to the business. Deloitte’s Legal Business Services helps clients modernize their legal departments, freeing the core legal team to focus on strategic priorities, enhance the speed and quality of issue identification, and use data to drive faster, more informed decision-making. 

*The Deloitte US firms do not practice law or provide legal advice

Get in touch


Robert Taylor
Managing Director, Legal Business Services
Deloitte Tax LLC
+1 617 960 5407


Jason Wilcynski
Senior Manager, Legal Business Services
Deloitte Tax LLC
+1 224 250 7631


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