Revolutionizing Service: Exploring Generative AI Customer Support

Learn about the role of Generative AI in transforming customer service for enhanced customer experience

In this episode, Howie Stein— a Managing Director within Deloitte’s AI practice catering to technology, media, and telecom clients, provides perspective on how Generative AI can revolutionize the customer service domain by providing valuable insights to help manage and close customer queries to improve customer experience. Stein also shares the key factors and decisions that executives should focus on while planning for development of sustainable GenAI customer service solutions.

Proceed with caution but don't be afraid to conduct and drive real pilots at scale with your customers, that's the only way you can organizationally learn to do this.

Howie Stein is a Managing Director in the Technology, Media, and Telecommunications (TMT) practice of Deloitte Consulting where he leads Deloitte's Artificial Intelligence (AI) offering for the TMT practice, driving value through AI-driven insights, engagement, and automation. He focuses on transforming operations, from strategy through implementation of digital and enterprise technologies, spanning Sales, Finance, Customer Care, and IT.