Deloitte Digital Named Global Systems Integrator Partner of the Year by Genesys

NEW YORK, Mar 6, 2025 — Deloitte Digital today announced it has been named Global Systems Integrator (GSI) Partner of the Year for 2024 by Genesys^®, a global cloud leader in AI-Powered Experience Orchestration. This award recognizes partners that have demonstrated innovation, commitment to customers and consistent delivery of solutions and high-value service.

“We are honored to be named the GSI Partner of the Year for our work with Genesys,” said Andy Haas, managing director and CCaaS practice leader at Deloitte Consulting LLP. “Our collaboration focuses on helping clients provide smoother experiences across content center touchpoints, which improves loyalty and can fuel success in the digital era. We’re excited to continue working with Genesys to jointly deliver value for our clients.”

Deloitte Digital was awarded GSI Partner of the Year for its overall performance, leadership and commitment to advancing AI-Powered Experience Orchestration with Genesys.

Both organizations recently announced a strategic alliance, which aims to help clients address unmet needs in contact centers and customer experience solutions, such as long wait times for service, poor communication about the status, and complexity around navigating processes and terminology.

"Innovation is the driving force behind the evolution of customer and employee experiences," said Larry Shurtz, chief sales officer at Genesys. "These awards celebrate our partners that are pushing boundaries to orchestrate exceptional experiences. We are proud to recognize Deloitte for its dedication and collaboration in delivering transformative solutions that help organizations make a real impact."

In addition to GSI Partner of the Year, Deloitte Digital was awarded the 2024 Global Influence Partner of the Year by Genesys, underscoring their joint leadership in emerging solutions and differentiators in the market. The organizations are currently working on several programs together, including innovative initiatives at the intersection of generative artificial intelligence solutions and cloud migration/optimization.

About Deloitte
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500^® and more than 8,500 U.S.-based private companies. At Deloitte, we strive to live our purpose of making an impact that matters by creating trust and confidence in a more equitable society. We leverage our unique blend of business acumen, command of technology, and strategic technology alliances to advise our clients across industries as they build their future. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Bringing more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s approximately 460,000 people worldwide connect for impact at www.deloitte.com.