Deloitte Enhances its State and Local Government Health and Human Services Solutions With Trustworthy Generative AI

ARLINGTON, Va., Sep. 11, 2023  — Deloitte has enhanced its industry-leading suite of tools and solutions for health and human services (HHS) agencies with Generative Artificial Intelligence (GenAI) to help state and local government clients strengthen and streamline the delivery of critical benefits and services to the individuals and families they serve.

Equipped with its Trustworthy AI^TM framework, Deloitte’s digital service delivery platform’s new GenAI capabilities offer solutions to help address complex challenges across the entire health and human services ecosystem.

• For agencies, these tools can help optimize workloads, summarize documents, interpret policies and guidance, innovate back-office functions and reduce administrative backlogs and casework inventories.
• For providers, GenAI can help expedite claim submissions, strengthen program oversight and expand policy insights.
• For benefit recipients, GenAI offers additional capabilities for more timely eligibility determinations, improved user experiences and intuitive resource navigators to help them identify and locate the services for which they are eligible and need.

“By enhancing our core health and human services tools with these trusted GenAI models, Deloitte is helping state and local HHS agencies — at any stage of their modernization journey — harness transformative technologies to meet the needs of the people they serve,” said Kenneth J. Smith, principal, Deloitte Consulting LLP, and Deloitte’s health and human services practice leader. “We look forward to working closely with state and local HHS leaders to reach new milestones in digital service delivery.”

Implemented on Deloitte’s digital service delivery platform for HHS, these capabilities combine an industry-leading suite of technologies to modernize legacy systems and help improve people’s experiences with government programs such as child care, housing and utility assistance, nutrition benefits, cash assistance, employment and training programs, Medicaid, long-term care, foster care and refugee assistance. Augmented with GenAI, Deloitte’s agile and customizable tools can give leaders the confidence they need, while helping them deliver health and human services even more timely, effectively and securely.

“Deloitte’s robust investment in GenAI, along with our measured selection of GenAI models, has significantly expanded the range of capabilities available to our state and local government HHS clients,” said Lindsay Hough, principal, Deloitte Consulting LLP, and the leader of Deloitte’s state, local and higher education practice. “These solutions can offer government agencies a tremendous opportunity to advance, refine and enhance the delivery of equitable health and human services in every community.”

For more than 100 years, Deloitte has worked with government clients to deliver critical benefits and services that help support families and strengthen communities. Deloitte currently serves more than three dozen states and helps state and local HHS clients enable more than 49 million people across the country to access health and human services benefits.

“Trust and transparency are essential to any health and human services program using GenAI technology,” said Sanjay Shah, principal, Deloitte Consulting LLP, and the leader of Deloitte’s constituent-focused digital solutions for state and local government clients. “At every step of the modernization and optimization process, Deloitte professionals help government agencies deploy tested solutions that can improve service delivery and strengthen public trust.”

A prime example of Deloitte’s efforts to embed GenAI into its digital service delivery platform is GovConnect^TM, a collection of low-code/no-code solutions for child support, child welfare, child care licensing, subsidy case management, housing assistance, unemployment insurance and long-term support services. Using GenAI, GovConnect can unlock numerous back-end efficiencies that help improve the timely delivery of these critical family services.

See here for additional information about Deloitte’s digital service delivery platform.

About Deloitte
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 8,500 U.S.-based private companies. At Deloitte, we strive to live our purpose of making an impact that matters by creating trust and confidence in a more equitable society. We leverage our unique blend of business acumen, command of technology and strategic technology alliances to advise our clients across industries as they build their future. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Bringing more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s approximately 457,000 people worldwide connect for impact at www.deloitte.com.