Deloitte: Manufacturing Industry Expected to be Fundamentally Transformed by Industrial Metaverse

New York, Sept. 14, 2023

Key takeaways

• Most manufacturing companies are leveraging the industrial metaverse: 92% of companies surveyed are experimenting with or implementing at least one metaverse use case, and most are running six or more.
• Use cases span four key industrial ecosystems: production (34%), customer interaction (21%), supply chain design (21%), and talent (17%).
• Manufacturers are optimistic about the industrial metaverse’s continued potential. Notably, 74% of those surveyed expect it will improve revenue, and 55% expect it will reduce costs.
• Cybersecurity and data protection are key concerns.

Why this matters

A new report from Deloitte and the Manufacturing Leadership Council (MLC), “Exploring the Industrial Metaverse,” examines the opportunity for manufacturers to leverage next-gen technology by entering the industrial metaverse and its immersive three-dimensional virtual environments to spearhead ongoing transformation and improve operational efficiencies. Adoption of the industrial metaverse technologies could help manufacturers to build new markets and unlock measurable value.

The industrial metaverse could transform manufacturing

The outlook for continued adoption of industrial metaverse infrastructure appears strong. The report found nearly two-thirds of respondents believe the industrial metaverse will fundamentally transform how organizations do business, interact, collaborate, or have value-added virtual experiences over the next five years.

• Nearly 4 in 10 organizations surveyed are planning substantial growth in their use of metaverse technologies.
• Executives expect the metaverse to transform research and development, design and innovation, and enable new product strategies.
• In the near term, the industrial metaverse appears poised to offer new ways to solve challenges such as attracting and retaining top talent and building supply chain visibility and resilience.

Pacesetters are steps ahead with investments and strategy

Analysis of the anonymous survey results identified a cohort of respondents whose companies are already taking the lead in metaverse implementation. They are likely to have a higher number of metaverse use cases in play; are committing larger investments to their metaverse initiatives; and are more likely to look towards external partners to help deploy metaverse initiatives.

These pacesetters are more likely to embrace the organizational change to spur industrial metaverse adoption. More than half of those surveyed have established a roadmap for a shift to the metaverse and are actively recruiting talent with the requisite digital skills and knowledge.

Risks remain top-of-mind for those yet to adopt

According to the study: cost, talent and interoperability are viewed as key challenges among respondents, while cybersecurity concerns stand out as a top potential risk.

• For metaverse-enabled technologies, cost savings were identified in the study as a key benefit.
• Surveyed executives rank barriers to adoption as: implementation cost (51%), lack of talent with the right skills and knowledge (50%), and integration with existing technology platforms and systems (45%).
• Respondents are most concerned with the cybersecurity risks associated with implementing metaverse-enabling technologies (72%), risks around data protection and IP (55%), brand and reputation risk (49%), and privacy of personal information (37%).
• The study suggests manufacturers believe the value it will deliver outweighs the cybersecurity risk, especially with the right mitigation strategies in place.

Key quote
The manufacturing industry is positioned to springboard into the industrial metaverse. The exponential growth of smart manufacturing in recent years has created a strong foundation for implementation and understanding of the value that metaverse-enabling technologies can bring. Companies who innovate with tech-forward strategies, and remain agile and adaptable to implement them, could set themselves apart to unlock future growth and opportunity

— John Coykendall, vice chair, Deloitte LLP and U.S. industrial products and construction leader

We are at a crossroads of digital transformation as new technology and existing industrial applications converge. These leading-edge applications are set to transform the manufacturing industry amid labor shortages and supply chain disruption. Metaverse-enabled technology presents an opportunity for manufacturers to address these challenges through immersive experiences and advanced analytics to drive innovation.

— David R. Brousell, founder, vice president and executive director of the Manufacturing Leadership Council

“Exploring the Industrial Metaverse” is based on Deloitte and the MLC’s survey of over 350 senior executives in the U.S. manufacturing industry in May 2023. The survey findings were supplemented by a series of executive interviews with technology leaders in the industry conducted in June 2023.

Connect with us on Twitter at @DeloitteMFG or on LinkedIn @JohnCoykendall.

About Deloitte

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500^® and more than 8,500 U.S.-based private companies. At Deloitte, we strive to live our purpose of making an impact that matters by creating trust and confidence in a more equitable society. We leverage our unique blend of business acumen, command of technology, and strategic technology alliances to advise our clients across industries as they build their future. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Bringing more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s approximately 457,000 people worldwide connect for impact at www.deloitte.com.