Deloitte-Digital-and-Medallia-alliance

Services

The Deloitte and Medallia alliance

More personal. More powerful. More possible.

​Leveraging Medallia’s leading feedback platform, we help you reimagine your customer—and employee—experience to put people first. Gather real-time feedback, unlock insight, and discover the competitive advantage of dynamic personalization, at scale.

Individual connections with impactful results. That’s the Deloitte Digital difference.

In an ever more digital world, customer data is nearly limitless. But people are so much more than data. Their lives are driven by dynamic wants, needs, and desires—and they have more choices than ever before.

At Deloitte Digital, we get that. By pairing Medallia’s powerful customer experience platform with our industry-leading customer experience strategy and design experience, in-depth field research capabilities and employee experience knowhow, we can help you go beyond the data to build individual relationships with your customers and employees on their terms, creating brand advocates for life.

That means knowing what people need before they need it, empowering your employees, and proactively serving your customers’ distinct stories in real time, at scale. Because at Deloitte Digital, we don’t just help you see more. We help you do more.

Connecting employee experience and customer satisfaction

Medallia and Deloitte Digital can link key moments in the customer experience with relevant moments in the employee experience, and identify key metrics that can be gathered, tracked, and displayed.

With this data, companies can make targeted improvements to the employee experience that can directly, and measurably, bolster the customer experience…and the bottom line.

Customer experience next-level operations

LRA, a Deloitte business, combines a full-service market research firm with an in-field customer experience (CX) team, to help clients strengthen their operations at the location level.

Learn more about LRA.

Introducing ExperienceMIX

ExperienceMIX, a DigitalMIXTM solution, combines traditional customer data with emotional data to deliver more personalized, contextual experiences to customers.

Get in touch

Angel Hollis Vaccaro

Angel Hollis Vaccaro

Principal | Deloitte Consulting LLP

Angel serves as the national practice leader for Deloitte Digital’s Digital Business & Strategy practice. The Digital Business & Strategy practice helps companies rethink and reinvent themselves in th... More