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Build-Operate-Transform-Transfer (BOTT) expectations

Market-leading operations and solutions

In today’s uncertain global economy, the need to innovate is greater than ever. While some organizations rely on a traditional Build-Operate-Transfer model, achieving efficiencies requires true integration. Learn how Deloitte’s BOTT model can help you experience best-in-class transformation, next-gen capabilities, a new talent ecosystem, and more.

Market-leading operations and solutions

In today’s uncertain global economy, the need to innovate is greater than ever. While some organizations rely on a traditional Build-Operate-Transfer model, achieving efficiencies requires true integration. Learn how Deloitte’s BOTT model can help you experience best-in-class transformation, next-gen capabilities, a new talent ecosystem, and more.

The BOTT way: Build, operate, transform, and transfer

For our clients, BOTT is a way to deliver strategic nimbleness, operations scalability, organizational optionality, performance stability, and improved cybersecurity. BOTT can simultaneously enable a distributed technology landscape through scale and digital innovation—all with a laser focus on the employee and client experience. In today’s uncertain landscape, our Build-Operate-Transform-Transfer model is great for organizations looking for a solution to streamline and transform operations for long-term market success.

BOTT facilitates diverse thinking to bring a range of disruptive technologies to your enterprise—steering your organization’s transformational engine to deliver business process transformation, analytics, continual improvement, and other cross-functional capabilities as a service.

Let Deloitte provide the cutting-edge transformational tools along with a rigorously refined process to save you vital time in your transformation journey.

What BOTT can do for your organization

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As the talent market continues to evolve, organizations are shifting the way they think about the workforce and where resources are invested in a dynamic and volatile global market.

The Build-Operate-Transform-Transfer model means we can swiftly hire top talent and build their capabilities while operating and transforming the work—creating a ready-made team for our clients to inherit. This integrated talent management:

  • Reduces talent risk.
  • Removes the burden of finding and upskilling talent.
  • Offers an opportunity to build a relationship with talent they can inherit at the point of transfer.

The ‘Transform‘ in BOTT isn’t just continuous improvement with another name. Our transformation expertise uses emerging technologies, automations, and software to fundamentally change the way our clients see and solve problems. And in today’s era of ever-accelerating change, the ability to integrate and implement the latest business advances is critical to maintain a competitive edge.

The opportunity to automate rote processes is often hard for organizations to capitalize on. With BOTT, we integrate robotic process automation or artificial intelligence (AI) to process more transactions and deliver forward-thinking, strategic insights—without adding expensive resources.

Lights Out Finance™ is how we integrate dynamic finance principles into the BOTT structure. By integrating an organization’s data, technology, processes, and people opportunities, we provide a holistic transformation that standardizes data infrastructure and processes.

  • By adopting Lights Out Finance™ principles, a client was able to significantly improve procure-to-pay processes—resulting in more efficient and effective invoice processing. The financial result? $260 million of working capital benefits.
  • Another client improved its payment match hit rate in accounts receivable—to 90%.

For a successful BOTT initiative, organizations need a way to augment human-centered work with an engine enabling end-to-end touchless transactions for autonomous operations. That’s exactly what AIOPS.D, our new Deloitte business, does best.

By focusing on human-centered work solution, AIOPS.D enables touchless transactions and autonomous operations—bringing work to people through conversational AI, prompting human intervention on an exception basis.

This creates a cooperative model between an organization’s workforce and machine-based decision-making—enabling the right action at the right time. The potential result? An elevated workforce engine focusing on what humans and machines each do best—along with the gains of doing them together.

While working with a major health care client during the global COVID-19 pandemic, we were able to identify manual processes that could be streamlined. These processes, which often involved paper handoffs, did not align with industry best practices and were cumbersome due to pandemic restrictions. To overcome these challenges, we implemented a BOTT model to oversee the processes and implement much-needed transformation.

Manual processes were transformed through the use of AIOPS.D to ingest invoices, prevent duplicate payments, and improve its order-to-cash efficiencies. The result of the transformation? Our client was able to reduce its costs by 70%.

After the transformation of processes and the workforce, an organization may decide to either keep its outsourced capabilities at a Deloitte-operated offshore Talent Hub or transfer back. The flexibility of the BOTT model allows organizations to make these transfers in a streamlined manner that retains the best practices from the Talent Hub to provide flexible, timing-based organizational needs. The transferability of talent means:

  • Our clients have a ready-made team to bring in-house when the time is right.
  • There’s a unique opportunity to build relationships and your employer brand prior to transfer—creating critical loyalty in an ever-changing talent market.

Explore options to streamline and transform operations for long-term market success with the full report.

How do I start a BOTT initiative in my company?

Convinced that BOTT is the right move for your organization? Deloitte’s Operate Services enable us to serve as an extension of your organization. We bring deep capabilities in advising, maintaining, and enhancing technologies and delivering insights across flexible economic models.Deloitte’s internationally recognized Human Capital practice has designed the talent experience for the BOTT model and is a key differentiator in upskilling a diverse talent pool with transferable capabilities. Deloitte’s Operate Services have robust capability right now to facilitate a BOTT initiative that makes sense for wherever your organization is today.

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Get in touch

Caroline Leies

Managing Director, Consulting

Enterprise Operations as a Service

Business Operations

Solutions & Services Leader

cleies@deloitte.com

+1 703 626 0437

Danielle Hawkins

Principal, Consulting

Human Capital

dahawkins@deloitte.com

+1 404 275 3301

Lauren Gaid

Senior Manager, Consulting

Human Capital

lgaid@deloitte.com

+1 404 518 0145