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Quartz Frontline AI™
Deloitte’s AI solution for customer service, powered by NVIDIA
Frontline AI is a powerful conversational AI offering. It provides a channel-agnostic, novel human engagement mechanism that intelligently streamlines, measures and addresses feedback. With visual conversational capabilities, Frontline AI serves as the ultimate virtual customer care representative, and can intelligently converse in any language to provide an effortless, humanized experience that can increase customer loyalty. Powered by NVIDIA’s AI Enterprise platform, Frontline AI includes next-gen AI competencies: avatars, generative AI, and large language models.
Customer interaction in action!
Frontline AI can provide lifelike interactions like this Project Tokkio demo of a "talking kiosk." The avatar, developed using NVIDIA Omniverse, responds to challenging domain-specific questions. It utilizes NVIDIA Riva for multilingual speech and translation AI, NeMo Megatron-Turing 530B large language model, and NVIDIA Omniverse animation systems for facial and body animation.
What Frontline AI delivers
Deloitte’s Frontline AI solution brings together Deloitte’s Conversational AI Framework and NVIDIA’s AI Enterprise platform to deliver human-to-machine experiences. It delights with purposeful engagement, while optimizing customer care operations.
Deloitte stands against systemic bias, racism, and unequal treatment
Reengineering the customer experience
Frontline AI enhances customer-machine interactions by streamlining dialog for context, collecting data, measuring effectiveness, and personalizing to a specific need.
- New Channel / Visual Mode of Engagement
Improve experience of digital ordering by adding visual conversation cues - Personalized Experience
Tailor customer interactions to unique interests, queries, and preferences, for a customized experience - Information access
Immerse the customer in the experience with Avatars to add a fun, engaging element
Operational efficiency
Frontline AI can improve operational efficiency by enabling a machine to complete routine tasks, assist humans with insights, and reduce the time to process information
- Improved Performance
Error free and faster processing - Labor Effectiveness
Reduced agent touchpoints, decreased escalations, and automation with self-service can have a direct impact on the bottom line and help QSR/Franchises make more on their OPEX - Increased Compliance
Consistent, traceable, and auditable interactions
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Deloitte stands against systemic bias, racism, and unequal treatment
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$12M
Annual savings with voice virtual assistants
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50%
Reduction in operating costs with voice virtual agents
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94%
Calls resolved by helpdesk chatbots without human escalation
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With Frontline AI, you can:
- Deploy innovative new tools to handle high-volume service requests
- Foster avatar-enabled visual customer engagement
- Increase accuracy with the lowest word error rate in ASR/STT engines
- Reduce agent touchpoints and escalations to focus employees on more complex tasks
- Streamline access to comprehensive insights for all company information
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Contact us to learn more
Get in touch
Christine Ahn
NVIDIA Chief Commercial Officer & Lead Client Service Partner
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