Realizing the digital promise in financial services

Disruptive forces—like open data, changing customer expectations, disintermediation of the value chain, and more—continue to shape the future of financial services. Many financial institutions are embracing digital innovation to help them tackle these shifting market dynamics.

Prior to COVID-19, the financial services industry was evolving at a rapid pace, driven by changing customer expectations, heightened competition from incumbents and new entrants, evolving regulations, and advancements in technology. Digital transformation was well underway, evidenced by a proliferation of digital channels, tools, and challenger banks around the globe. This series looks at how firms are working to transform, and how COVID-19 exacerbated this evolution.

In conversation - Realizing the Digital Promise

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