Retailers ‘R’ Us

The future of retail banking and the consumer experience

What can financial institutions do to offer more memorable banking experiences? In this episode, we take inspiration from traditional retail consumer shopping to explore common themes in retail banking. We explore intersection points between the two, including where banks and retailers can learn a thing or two from each other as they look for ways to better serve consumers and create meaningful experiences.

I think whoever as a retail banking brand, gets out in front and introduces us, as people, to something new, something we haven’t seen yet, is poised to unlock tremendous competitive advantage in the retail banking space.

—Laura Krajecki, Managing Director
Deloitte Digital’s Customer Strategy & Applied Design practice

What I mean by that is that those channels coexist, but they do not integrate. If I were a bank, I would accelerate the integration of digital and physical to meet heightened expectations of consumers. And those expectations will continue to rise.

—Jean-Emmanuel Biondi, Principal
Deloitte Consulting