Charting a new path: Cocreate the relationship

Charting a new path: Cocreate the relationship

To be successful, organizations and workers will need to learn to navigate this new world together—cocreating new rules, boundaries, and new relationships. This means ownership models and values must shift. Organizations should abandon former illusions of complete control and recognize the role they play in living, evolving ecosystems, as workers assume greater influence and accountability for organizational and societal outcomes, leading hand in hand with the organization.

In this part 3 of the 2023 Global Human Capital Trends in Action series, host and report author David Mallon is joined by Neil Walker-Neveras, chief talent officer of M&T Bank, to discuss how cocreation happens in an organization You’ll also hear from report authors Kraig Eaton, John Forsythe, and Nicole Scoble-Williams on the second of three fundamentals from Deloitte’s 2023 Global Human Capital Trends report, “Charting a new path: Cocreate the relationship.”

We began to use customer journey mapping for talent journey mapping. We looked at some of our most persistent problems and tried to apply those techniques. One example is for our Black and Latinx colleagues. We knew anecdotally they were having much different experiences and certainly different career journeys. You could just see it in the data where there was less representation of Black and brown employees in our senior levels of leadership. That created the hypothesis that, ‘That journey must be different. That experience must be different.’ And so, our customer experience teams came in and partnered with us to almost take an ethnographic approach, like we do with customers. ‘Tell us about your journey. Tell us about your experience.’ The data we got back was, was eye-opening.

— Neil Walker-Neveras, Chief Talent Officer, M&T Bank