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Organization Strategy & Design

Services to optimize your organization's structure and decision making

As employers work to refine their business strategies, many are stepping up their focus on organizational performance. Deloitte can help you improve your performance by creating an adaptable, mission-driven organization structure that aligns your workforce with your strategy and positions you to thrive today and in the future.

Shift from a siloed to an adaptable organization

Prepare for the future of work by moving away from decades-old management systems and structures and optimize performance by becoming more flexible, collaborative and customer-focused.

Learn more about our Organization Design Consulting Services

To help our clients bring together these needs, Deloitte has developed the organization strategies method which addresses several critical subject areas, such as:

  • Organization Assessment (including Organizational Network Analysis, powered by AONA): Conducting an organization assessment allows organizations to pinpoint where current-state challenges may lie and sets the foundation for a successful design effort by aligning key leaders and teams around the issues they are trying to solve. Assessment of such things as spans and layers, supervisory burden, decision processes, role design, and organization network analysis provides deep insights into the formal and informal, effective and ineffective ways of working within an organization. Key findings on efficiency opportunities and recommendations on best places to build in agility and network-based teams are standard outputs of this assessment.
  • Organization and Role Design: We treat organization design as a true design activity, linking business needs and value creation to the structure and behaviors that are needed to reach desired outcomes. Through detailed design, we can determine what structure will enable the business strategy to come to life. We bring functional insights, industry insights, and benchmarks, underpinned by guiding principles and testable design criteria, to establish future structure options that position employees where they can deliver the most impact. Using job design to clearly define role profiles and interaction models provides clarity to employees and helps move organization structures from paper to practice. We design for agility so that the structure and roles are nimble enough to adapt to the ever-changing ecosystem where organizations exist today.
  • Decision Rights and Governance: Organization structure includes formal lines of authority, but companies have informal patterns of authority that matter just as much in day-to-day ways of working. Our interactive RACI process (who’s responsible? accountable? consulted? informed?) helps determine the answers to the decisions that matter most, and our governance approach helps organize decisions rights for governing bodies that must make the most complex, cross-functional decisions in an integrated fashion. By focusing on a robust decision-making design, organizations can create a sustainable structure for making and coordinating decisions across different areas of an organization.


Take a deeper dive

Deloitte’s leading thinkers provide insights on a range of organization strategy issues—from strategic workforce planning processes to organization design and structure.

The adaptable organization
Explore why large global organizations operating like agile start-ups are better positioned to thrive in a complex and uncertain business climate. We also highlight a tool that helps determine your organization's adaptability based on an array of criteria.



Enterprise adaptability
How can you plan for the future and continually prepare your organization to expect the unexpected? By driving enterprise agility. Explore the four pillars of the agile and adaptive enterprise, as well as key questions that can help your organization move beyond quick fixes—and toward a complete reimagination of how to operate.
Recession proofing your organization
Recessions expose existing weaknesses, accelerate emerging trends, and force organizations to make structural changes faster than they had planned. Learn how your organization can emerge stronger both during and post-downturn
5 ways to improve organizational decision-making
Delays in the decision-making process can result in organizations losing valuable time developing new products, updating current products, and entering new markets. By adopting a carefully considered approach to decision rights, organizations can foster a culture of transparency and accountability that will help them become more adaptive, responsive to customer needs, and competitive in the market.
Using network analysis to intentionally architect collaboration
Many organizations have recently been challenged to find new ways of boosting workforce productivity and engagement. A collaboration between Deloitte and Slack revealed how network analysis can help create agile organizations that better understand their work, proactively plan for changes, and foster more organizational collaboration.

Get in touch

Aparupa Bhattacharya

Aparupa Bhattacharya

US Organization Strategy & Design Leader

Aparupa is Deloitte Consulting LLP’s US Organization Strategies & Design Leader. She is energized by collaborating with executives to architect the leadership and people solutions that enable their st... More

Maya Bodan

Maya Bodan

US Organization Strategy & Design Talent Group Leader

Maya is Deloitte Consulting LLP’s US Talent Group leader for the Organization Strategy and Design Market Offering. She works with US and USI practitioners and leaders to build and bring the innovative... More

Cindy Skirvin

Cindy Skirvin

Principal | Human Capital | Deloitte Consulting

Cindy Skirvin is a Consulting Principal and the Go-to-Market leader in the US Organizational Strategy & Design practice. For over 30 years, she has successfully led consulting services in business and... More

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