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Organization Design Consulting

Services to optimize your organization's structure and decision making

As employers work to refine their business strategies, many are stepping up their focus on organizational performance. Deloitte can help you improve your performance by creating an adaptable, mission-driven organization structure that aligns your workforce with your strategy and positions you to thrive today and in the future.

Shift from a siloed to an adaptable organization

Prepare for the future of work by moving away from decades-old management systems and structures and optimize performance by becoming more flexible, collaborative and customer-focused.

Learn more about our Organization Design Consulting Services

To help our clients bring together these needs, Deloitte has developed the organization strategies method which addresses several critical subject areas, such as:

  • Organization Assessment (including Organization Network Analysis): Conducting an organization assessment allows organizations to pinpoint where current-state challenges may lie and sets the foundation for a successful design effort by aligning key leaders and teams around the issues they are trying to solve. Assessment of such things as spans and layers, supervisory burden, decision processes, role design, and organization network analysis provides deep insights into the formal and informal, effective and ineffective ways of working within an organization. Key findings on efficiency opportunities and recommendations on best places to build in agility and network-based teams are standard outputs of this assessment.
  • Organization and Role Design: We treat organization design as a true design activity, linking the context an organization creates the behaviors that are needed to reach desired outcomes. Through detailed design, we can determine what structure will enable the business strategy to come to life. Our functional and industry insights and benchmarks, underpinned by guiding principles and testable design criteria, establish future structure options that position employees where they can deliver the most impact. Using job design to clearly define role profiles and interaction models provides clarity to employees and helps move organization structures from paper to practice. We design for agility so that the structure and roles are nimble enough to adapt to the ever-changing ecosystem that organizations exist today.
  • Decision Rights and Governance: Organization structure includes formal lines of authority, but companies have informal patterns of authority that matter just as much in day-to-day ways of working. Our interactive RACI process (who’s responsible? accountable? consulted? informed?) helps determine the answers to the decisions that matter most, and our governance approach helps organize decisions rights for governing bodies that must make the most complex, cross-functional decisions in an integrated fashion. By focusing on a robust decision-making design, organizations can create a sustainable structure for making and coordinating decisions across different areas of an organization.
  • Workforce Transition: Organization design transforms the way work gets done and who does the work; thus, a strategy and tailored plan to transition the workforce in a cohesive way and carefully engage employees along the journey is critical for success. Once we help organizations determine what work belongs where and the skills and capabilities needed for both current and future success, we support the selection and transition of talent into new roles and new networks.

Take a deeper dive into our unique perspectives on organization design

Deloitte’s leading thinkers provide insights on a range of organization strategy issues—from strategic workforce planning processes to organization design and structure.

Get in touch

Don Miller

Don Miller

Managing Director | Deloitte Consulting LLP

Don has more than 16 years of industry and consulting experience. In his current role, he serves as the US Analytics leader for Deloitte’s Human Capital Organization Transformation & Talent practice a... More

Cindy Skirvin

Cindy Skirvin

Principal | Human Capital | Deloitte Consulting

Cindy is a partner in Deloitte Consulting LLP’s Human Capital practice. With more than 20 years of experience, Cindy focuses on delivering business and technical solutions across IT, HR, Accounting, C... More

Aparupa Bhattacharya

Aparupa Bhattacharya

Organization Strategy, Design, & Transition (OSDT)

Aparupa serves as Deloitte US Talent Group leader for the Organization Strategy, Design, and Transition Market Offering. She works with US and USI practitioners and leaders to build and bring the inno... More

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