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Operations Transformation

Improving operational effectiveness

Deloitte's Operations Transformation practice helps clients implement their corporate strategy, transform their core business and operations, prepare for growth, embrace the digital agenda, and maximize operational efficiency.

Deep sector and technical business operations consulting experience

You have the vision for your business, but do you have the operations and capabilities to bring it to life?

Using our deep sector and technical business operations consulting experience, we transform our clients’ core business and operations, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency. We bring the breadth and depth of Deloitte’s capabilities to our clients, offering real value by designing and running impactful, transformational business operations programs.

Explore our suite of offerings below. 

What we offer

  • Enterprise Health Systems Solutions: Deloitte’s Enterprise Health Systems Solutions team works with administrators, clinicians, and operational leaders as they migrate to integrated clinical and patient financial information systems that capably support high-quality patient care, administrative cost-effectiveness, and compliance with EHR meaningful use mandates.
  • Enterprise Model Design: Deloitte’s Enterprise Model Design practice works with organizations to validate their transformation ambition, identify and prioritize the capabilities required for success, and design the operating model to effectively deliver on the strategy.
  • Global Business Services
    • Outsourcing Advisory: Deloitte’s Outsourcing Advisory practice blends global reach with deep outsourcing and functional experience in crucial areas like finance, procurement, information technology, change management, tax, shared services, and offshoring and reshoring.
    • Shared Services: Deloitte's Shared Services team works closely with executives to consider how a shared services operating model aligns with their specialists business strategy.
  • Operations Excellence
    • Banking and Securities Operations: Deloitte’s Banking and Securities Operations practice works with financial institutions to help them build the operational infrastructure required for profitable, risk-appropriate growth in today’s economy and regulatory environment.
    • Health Plan Operations: Deloitte’s Health Plan Operations practice leverages deep understanding of the health plans and health care sectors, including the market forces and regulatory reforms shaping their strategies and operating models, to help organizations create new business model strategies, core administration efficiency, and medical management that can improve care delivery. 
    • Insurance Service Operations: Deloitte’s Insurance Service Operations practice works with insurance executives to transform disjointed operations into an integrated sales and service delivery system that can support an insurer’s ability to identify, write, and retain profitable customer relationships.
    • Provider Performance Improvement: Deloitte’s Provider Performance Improvement practice works with administrators and clinicians in their efforts to reduce operating costs, improve margins, and still deliver quality care.
    • State Gov't Strategy and Operations: Deloitte’s dedicated public sector specialists in the State Government Strategy and Operations practice work with state officials to help develop and effectively implement a transformation roadmap that incorporates analytics, cost reduction, business model transformation, change management, communications, and process transformation.
  • Real Estate & Location Strategy
    • Real Estate Transformation: Deloitte’s Real Estate & Facilities Management Transformation practice helps organizations across industries address some of their most complex and challenging real estate issues.
    • Location Strategy: Deloitte’s Location Strategy practice helps companies across industries address some of their most complex and challenging location and footprint issues.
  • Revenue Cycle Transformation: Deloitte’s Revenue Cycle Transformation practice works with health care providers to help them identify ways to increase their net revenue, accelerate cash flow, and reduce costs by addressing people, process, and technology components across the revenue cycle spectrum.
  • Robotics and Cognitive Innovation: With ongoing growth in data, scale, and available technologies, businesses are turning to robotic or cognitive automation to help improve quality, scale, and speed of processes, leading to a more robust bottom line.
  • Strategic Cost Transformation: Deloitte’s Strategic Cost Transformation offering focuses on structural, enterprise-wide changes that can produce sustainable cost savings and margin improvements.
  • Transformation Integration: Deloitte’s Transformation Integration practice works with organizations to orchestrate the many elements of a large multi-faceted transformation program.

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Matt David

Matt David

Operations Transformation Leader

Matt is a principal with Deloitte Consulting LLP and leader of the Operations Transformation practice. With more than 20 years of consulting experience, Matt specializes in large complex business tran... More