Global digital government transformation
The journey to government’s digital transformation
How do various nations view the shifting global trends and what does the future look like for digital technology in the public sector? "The Journey to Government’s Digital Transformation" examines digital technology’s ability to fundamentally transform the way the public sector operates and delivers services to customers and offers strategies for government leaders to accelerate the rate of their progress. Deloitte’s global survey includes responses by more than 1,200 government officials from over 70 countries. The research also includes interviews with an additional 130 government leaders and digital experts to gain insight to the policies and practices affecting organizations’ “digital maturity.”
Governments from Toronto to Seoul are in the midst of a historic (and frequently wrenching) transformation as they abandon analog operating models in favor of their digital counterparts.
We surveyed more than 1,200 government officials from over 70 countries on digital transformation. Overwhelmingly, they told us that digital technologies are having a major impact on government. Three-fourths of the respondents said that digital technologies are disrupting the public sector; nearly all (96 percent) characterized the impact on their domain as significant.
Another key finding of the global survey is that governments are at very different stages in their journey of digital transformation. A small percentage are what we consider “maturing,” but the overwhelming majority are still in the early or developing stages of this journey.
Transformation means more than fixing websites. It goes deeper than that, right into the organizations behind the websites. There's a logic to it: digital service design means designing the whole service, not just the digital bits. If you're redesigning a service, you need to think about the organization that runs it.
- Mike Bracken, former chief digital and chief data officer UK government
Only about 30 percent of organizations surveyed assessed their digital capabilities as ahead of their public sector peers; nearly 70 percent said they lagged behind the private sector. Respondents’ overall satisfaction with their organization’s current reaction to digital trends and their confidence in its readiness to respond to digital trends were also low.
Cost and budget pressures and citizen demands are far and away the two primary drivers of digital transformation, accounting for 75 percent of responses, whereas only 14 percent of organizations are driven by government directives.