operations

Services

Operate to innovate and address today’s public sector challenges

Expand your capabilities and advance your mission with an innovative portfolio of government managed services and solutions.

From safeguarding troops to providing a safety net for seniors, the work that you do is essential to the lives of the people you serve. And with ever-increasing needs and complexities, your agency’s ability to deliver on its mission depends on the capabilities and processes you have in place. Deloitte’s Operate offerings can help. We expand your capabilities and capacity—supporting you with a tailored mix of technologies, processes, and skills. Whether you need to modernize applications, boost efficiency, improve customer experiences, digitize government services, optimize public sector IT, or rapidly augment your staff to address new demands, we’ll work together to get it done.

Explore our Operate offerings

It’s more challenging than ever to accomplish your mission while adapting to today’s rapidly evolving technological, systems, and workforce needs. See how Deloitte’s decades-deep experience across the public sector can help you anticipate and overcome common challenges to maintaining and innovating operations.

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    Client spotlights

    Future of Work: Ways of working in uncertain times

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    Modernizing and operating HR services

    A federal agency with a security focus had long relied on manually intensive, outdated systems for personnel, payroll, and benefits. Not only were these legacy systems operationally inefficient; they were unsatisfying for users, too. Deloitte helped modernize and operate the agency’s HR services, including:

    • Leveraging a cloud platform for onboarding and orientation.
    • Identifying experienced personnel to develop trainings for new staff.
    • Automating processes and deploying a digital workforce (robotics) so that personnel could focus on complex cases.
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    Protecting access to government assets

    A federal department with a complex ecosystem—multiple operating divisions, 275,000 staff members, and millions of external users— needed to comply with several federal mandates intended to safeguard against unauthorized access to government information and physical facilities. Deloitte helped develop and operate a solution that included:

    • Implementing a hybrid cloud solution with a full breadth of cybersecurity services.
    • Providing ongoing identity management, access management, credentialing services, infrastructure support, and help desk support.
    • Managing external user identities.
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    Rapidly train and deploy customer service agents

    With call volumes from residents rising nearly fourfold during the pandemic, a state labor department needed to rapidly establish a contact center to take calls and assist claimants via a mainframe-based computer system. Deloitte helped by providing operations and oversight, including:

    • Sourcing, training, and deploying 900 customer service agents within three days.
    • Implementing an interactive voice response system for call routing and measurement.
    • Developing and implementing an outbound communication strategy, including social media sensing.
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    Drive government technology innovation while empowering continuity of mission operations

    More than ever, agencies are facing challenges in accomplishing mission objectives while adapting to today’s rapidly evolving technology, systems, and workforce needs. See how Deloitte’s Operate to Innovate (O2I) approach has helped government clients anticipate and overcome common challenges to maintaining and innovating operations.

    Explore Deloitte’s latest insights on Operate to Innovate for government.

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    Whitepaper
    Transforming IT Operations with AIOps
    Organization are seeking solutions that are proactive and predictive, to prevent problems rather than respond to them. Artificial Intelligence offers unique solutions that can address a range of IT operation challenges.
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    Case Study
    Get more from core technologies — and see your mission, maximized.
    Deloitte’s GPS Core Technology Operations team can put you on the path to modernization by making the most of your existing infrastructure while tapping emerging approaches for speed, scale and performance when and where it’s needed.
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    Modern Virtualization & Hybrid Cloud Migration
    Virtualization and containerization facilitate seamless integration with public cloud services, offering a hybrid infrastructure that combines on-premise and cloud benefits. This approach empowers enterprises with on-demand resource scaling and access to robust cloud capabilities.
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    Mitigating Risk through Transition Management
    Whether transitioning support from an implementation to an operations team or support from one contractor to another, a best-in-class transition approach provides strong continuity of operations and minimizes potential risk associated with unplanned system outages.
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    Data Center Consolidation & Optimization
    Data center optimization requires agencies to develop and report on strategies to consolidate aging data centers and transition to more efficient infrastructure, including cloud services and inter-agency shared services. Organizations should adopt both technology-driven and people-oriented solutions to achieve this mission.
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    Maturing in AIOps
    AIOps is the culmination of many efforts and initiatives intended to build workforce multipliers, reduce human error, and adopt an automate first disposition. IT leaders committed to the journey will likely benefit from maturing the component entities to improve quality, and manage ever increasingly complex IT environments.
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    Next Gen Service Desk
    Deloitte’s Next Generation Service Desk is intended to become a key partner and enabler for the business to help drive ongoing improvements to the organization’s IT infrastructure and applications.
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    Government Trends 2024
    Governments are strategically combining multiple tools and techniques to achieve 10x improvement across operations, service delivery, customer experience, and mission outcomes.
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    Patch Automation
    To combat vulnerabilities and secure complex IT environments, automated patch management is critical to maintaining business operations and keeping organizations secure. Automation allows organizations to react and mitigate potential reputational damage while retaining customer trust and affirming investments in personnel and security platforms.
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    Tech Trends 2024
    Deloitte’s 15th annual Tech Trends report helps business and technology leaders separate signal from noise and embrace technology’s evolution as a tool to revolutionize business.
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    Article
    Optimizing cloud means maximizing the mission
    With cloud computing becoming a core mission enabler, government organizations should optimize their cloud operations not just for performance, but for mission outcomes.
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    Get in touch

    Sam Kapreilian

    Sam Kapreilian

    Principal | Deloitte Consulting LLP

    +1 617 437 2675

    Sam is a principal in Deloitte Consulting and serves as Deloitte’s senior relationship leader with NASA. He also has responsibility for Deloitte’s managed services marketplace across government and pu... More

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