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Operate to innovate and address today’s public sector challenges
Expand your capabilities and advance your mission with an innovative portfolio of government managed services and solutions.
From safeguarding troops to providing a safety net for seniors, the work that you do is essential to the lives of the people you serve. And with ever-increasing needs and complexities, your agency’s ability to deliver on its mission depends on the capabilities and processes you have in place. Deloitte’s Operate offerings can help. We expand your capabilities and capacity—supporting you with a tailored mix of technologies, processes, and skills. Whether you need to modernize applications, boost efficiency, improve customer experiences, digitize government services, optimize public sector IT, or rapidly augment your staff to address new demands, we’ll work together to get it done.
Explore our Operate offerings
It’s more challenging than ever to accomplish your mission while adapting to today’s rapidly evolving technological, systems, and workforce needs. See how Deloitte’s decades-deep experience across the public sector can help you anticipate and overcome common challenges to maintaining and innovating operations.
Client spotlights
Future of Work: Ways of working in uncertain times
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Modernizing and operating HR services
A federal agency with a security focus had long relied on manually intensive, outdated systems for personnel, payroll, and benefits. Not only were these legacy systems operationally inefficient; they were unsatisfying for users, too. Deloitte helped modernize and operate the agency’s HR services, including:
- Leveraging a cloud platform for onboarding and orientation.
- Identifying experienced personnel to develop trainings for new staff.
- Automating processes and deploying a digital workforce (robotics) so that personnel could focus on complex cases.
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Protecting access to government assets
A federal department with a complex ecosystem—multiple operating divisions, 275,000 staff members, and millions of external users— needed to comply with several federal mandates intended to safeguard against unauthorized access to government information and physical facilities. Deloitte helped develop and operate a solution that included:
- Implementing a hybrid cloud solution with a full breadth of cybersecurity services.
- Providing ongoing identity management, access management, credentialing services, infrastructure support, and help desk support.
- Managing external user identities.
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Rapidly train and deploy customer service agents
With call volumes from residents rising nearly fourfold during the pandemic, a state labor department needed to rapidly establish a contact center to take calls and assist claimants via a mainframe-based computer system. Deloitte helped by providing operations and oversight, including:
- Sourcing, training, and deploying 900 customer service agents within three days.
- Implementing an interactive voice response system for call routing and measurement.
- Developing and implementing an outbound communication strategy, including social media sensing.
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Drive government technology innovation while empowering continuity of mission operations
More than ever, agencies are facing challenges in accomplishing mission objectives while adapting to today’s rapidly evolving technology, systems, and workforce needs. See how Deloitte’s Operate to Innovate (O2I) approach has helped government clients anticipate and overcome common challenges to maintaining and innovating operations.
Explore Deloitte’s latest insights on Operate to Innovate for government.
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