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Operate to Innovate

Reimagine what it means to operate

Deloitte’s 360° operations approach goes beyond
“keeping the lights on” by helping agencies innovate
processes and technology to embrace true mission-
driven operations.

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Reimagine what it means to operate

Drive government technology innovation while empowering continuity of mission operations

Agencies today face the challenge of achieving mission objectives while adapting to rapidly evolving technology, systems, and workforce needs. See how Deloitte’s Operate to Innovate approach has helped government clients anticipate and overcome everyday challenges to maintaining and innovating operations.

Client story

Medicaid IT infrastructure transformation

A large state Health Benefit Exchange (HBX) sought to enhance Customer Experience (CX) and prepare for emerging technologies. Deloitte was engaged to manage and enhance the on-premise software platform and develop a migration strategy using the Deloitte Cloud Migration Factory methodology to transition to Amazon Web Services (AWS). The state selected Deloitte for its strong relationship, successful track record, expertise in similar projects, and leadership in cloud infrastructure and cybersecurity consulting.

Client story

Mission effectiveness

Components within a US health research agency required staff to manually read applications and sort them by scientific discipline. This process took several weeks and significantly delayed the referral process. Deloitte deployed Artificial Intelligence (AI) to assist in assigning grant applications to appropriate review groups. This AI tool scans an application’s text, title, and abstract and assigns it to an appropriate group with 92% accuracy.

Client story

Innovation in fragmented legacy
technology systems

Inconsistent processes and legacy software constraints at a US federal agency slowed the rollout of new features in response to urgent legislative mandates. Implementing continuous integration, continuous delivery pipelines, and automated testing, alongside Agile delivery, enabled the agency to branch code quickly and safely. This implementation also capitalised on cross-functional skill sets to introduce new features without impacting other processes critical to mission operations.

Client story

Secure and resilient operations

A large state's human services agency faced growing demand to maintain consistent IT services availability for individuals and families in need of immediate support. Deloitte introduced AI/machine learning-enabled capabilities to deliver data-driven insights, detect system anomalies in real time, and provide system alerts based on configurable thresholds. This allowed the agency to quickly resolve issues and maintain systems for those they serve.

Government mission maximized with
Operate to Innovate

Operate to Innovate provides disciplined, repeatable sets of activities, organized across well-defined phases of the Operate lifecycle, supercharging current government IT operations. O2I delivers incremental improvements and paves the way to future-ready platforms and modernization. Improvements such as automated alerting, patching, and testing save resources - creating new capacity to invest in highly effective innovations and initiatives. What previously required a sizable up-front investment can now be initiated after a few low-risk improvements.

By capturing and outlining IT operations management into distinct phases and activities, O2I provides a seamless, holistic structure for operations, enabling continuity throughout the lifecycle. O2I helps agencies maximize their operational spend through intelligent process automation, technology modernization and consolidation, and efficient business processes. Deloitte helps advance an agency’s mission while creating additional value for legacy technologies and infrastructure.

This enables agencies to reduce risk, drive IT compliance, and deliver continual business value while keeping pace with an ever-shifting landscape of change and disruption. The goal? Mission-driven delivery that takes waste out of operations and refocuses time and energy on evolution and innovation.

Explore Deloitte’s latest insights on government
technology innovation

Achieving cloud agility through observability in GPS

Not knowing in IT can lead to significant time, financial, and reputational losses, especially in critical government services. Centralized monitoring and observability tools, like automated application service mapping and anomaly detection, are essential for managing complexity, improving release quality, and accelerating cloud modernization while controlling costs. Learn more

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Maturing in AIOps

AIOps is the culmination of many efforts and initiatives intended to build workforce multipliers, reduce human error, and adopt an "automate first" disposition. IT leaders committed to the journey will likely benefit from maturing the component entities to improve quality, and manage ever-increasingly complex IT environments. Learn more

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Mitigating risk
through transition management

Whether transitioning support from an implementation to an operations team or support from one contractor to another, a best-in-class transition approach provides strong continuity of operations and minimizes potential risk associated with unplanned system outages. Learn more

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Patch automation

To combat vulnerabilities and secure complex IT environments, automated patch management is critical to maintaining business operations and keeping organizations secure. Automation allows organizations to react and mitigate potential reputational damage while retaining customer trust and affirming investments in personnel and security. Learn more

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Government trends 2024

Governments are strategically combining multiple tools and techniques to achieve 10x improvement across operations, service delivery, customer experience, and mission outcomes. Learn more

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Contact Us

sam-kapreilian
Sam Kapreilian
Principal | Deloitte Consulting LLP
icon-phone +1 617 437 2675 icon-email skapreilian@deloitte.com icon-linkedin
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Austin Sincock
Managing director | Deloitte Consulting LLP
icon-phone +805 358 5555 icon-email asincock@deloitte.com icon-linkedin

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