Labor and employment


Public Sector Labor and Workforce Development services

Learn more about our practice

For more than 30 years, our Labor and Workforce Development practice has served unemployment, workforce, disability, and workers’ compensation agencies throughout the United States. In addition to successfully implementing large-scale information technology systems, we have substantial experience assisting agencies with strategic visioning, organizational restructuring, and improving business processes. We help Labor agencies provide services more effectively through state Unemployment Insurance (UI) programs, the Trade Adjustment Assistance (TAA) program, the Workforce Investment Act (WIA), and the Wagner-Peyser Act. We understand the roles these programs play in helping citizens regain economic self-sufficiency. Further, we provide services to workers’ compensation programs to improve their adjudication, case management, and payment and accounting processes.


The Unemployment Framework for Automated Claim & Tax Services (uFACTS), our proven Unemployment Insurance solution, is a service-oriented architecture (SOA) based framework built on 20 years of successful UI implementations.

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uDetect can help state unemployment insurance agencies harness the power of their data to prevent fraud, waste, and abuse. With uDetect, state UI agencies gain analytic and predictive modeling capabilities that can help identify likely fraud or overpayments early—providing more time for interventions that could help recover or prevent overpayments.

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Comprehensive Workforce Development System (CWDS)

Our proven Workforce Development solution, is one of the largest in the country. We have integrated the functionality in CWDS with our uFACTS solution to maximize unemployment and reemployment services to jobless workers.

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Workers’ Compensation Automation and Integration System (WCAIS)

The WCAIS system integrates functionality for Workers’ Compensation bureaus, adjudication, and appeals. It provides access to staff and self-service for the Workers’ Compensation community.

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Meet our leader

Scott Malm

Scott Malm

Public Sector Workforce and Employment Leader

Scott is a principal in Deloitte’s public sector practice and serves as Market Offering Lead for our Workforce and Employment practice. He has worked with US and international public sector agencies f... More