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Human-centered design elevates the human experience to not only transform how agencies serve residents, but also deliver tangible impact to states. See how states that employ a human-centered design approach to health and human services are offering residents a better, more intuitive experience.



It is crucial for governments to interact with the people they serve in meaningful and responsive ways. By understanding their clients, leading with empathy, and designing human-centered experiences, agencies can elevate human experience to make health and human services agencies more responsive, seamless and effective.


Human services professionals are grappling with the challenges of meeting increasing demand while delivering quality assistance. The judicious application of generative artificial intelligence (AI), coupled with other tools and human judgment, can significantly alleviate administrative challenges. Transform program delivery in human services with a use case-driven approach, seamlessly integrating AI tools into existing systems and reimagining workflows.