Service Delivery and Business Design

Service delivery and business design as a strategic priority

Digital organizations are increasingly challenged to “do more with less.” The pressure is constantly on to stay competitive, achieve ambitious outcomes, and harness new data and technology tools to drive innovation.

Developing a more robust, nimble, and collaborative service delivery organization that actively partners with the business can help address these challenges. To succeed, digital transformation requires organizations to be future-ready and innovative, focused on their customers, flexible, and agile. Deloitte’s Service Delivery and Business Design solutions can help you meet those challenges.

A proactive, outcome-focused approach

Deloitte’s Service Delivery and Business Design team focuses on maximizing transformation value and identifying solutions aligned with our clients’ goals and needs. Our approach to business process engineering and program management is progressive, leveraging disciplined methodologies and proprietary tools that enable collaboration across stakeholders and accelerate service delivery. Our solutions are comprehensive and designed to advance large-scale transformation.

Expansive insights, transformative technologies

Deloitte’s differentiated approach combines expansive industry insight and technical skills with our transformative methodologies, IP, and ecosystem technologies to create effective, efficient, and sustainable solutions. We work in collaboration with organizations to help them overcome complex technical and operational challenges, reduce risky investments, capitalize on unrealized opportunities, drive growth, and foster innovation.

Deloitte’s Service Delivery and Business Design delivers

Our approach can help you build a more robust and agile service delivery function that empowers your business to meet its transformation objectives for complex, multitechnology programs, from improving customer satisfaction and reducing costs to creating new revenue streams and automating processes.

What are the attributes of a successful digital service delivery and business design organization?
 

Future-ready: Identify and develop progressive solutions to respond to tomorrow’s business challenges.

Innovative: Adopt new accelerators and approaches to secure a competitive advantage.

Customer-centric: Delight customers through techniques such as behavior-driven development and human-centered design.

Agile: Focus on adaptation and apply a continuous improvement mindset to programs and projects, as well as across the enterprise.

Resilient and flexible: Deploy nimble technology solutions, manage risk, and ensure success regardless of future challenges.

As organizations prioritize digital transformation and recognize that a lack of business process and technology knowledge along with inability to manage large scale transformations are their biggest challenges, they’ll need proven solutions that can help them accelerate to their future state.