Perspectives
Operating models that navigate business volatility
Moving from castles to ships
The right operating model stems from a clear business strategy that defines a company’s core customers and what the business will offer them.
People
Mic Locker
Enterprise Model Design Leader
Michal (Mic) is a managing director in Deloitte Consulting LLP’s Technology, Media and Telecommunications (TMT) industry practice. She has more than 15 years of experience consulting to TMT companies, and more than three years of call center management experience. Her clients include AT&T, Bertelsmann, Charter Communications (Time Warner Cable), KKR, Pearson, Reliance Jio Infocomm, T-Mobile, The Carlyle Group, Verizon, and Vodafone. Mic leads Deloitte’s Cognitive Advantage practice within the TMT industry, helping clients transform work, decision-making, and interactions by leveraging automation, cognitive, machine-learning, and other emerging technologies.