The evolution of financial services

We anticipate drastic changes in the financial services industry with entire businesses at stake. Find out what your company should do.

Download the full FSI M&A compendium

Deloitte's FSI M&A compendium is an article series that explores key strategies for achieving the "new normal" and harnessing disruption in financial services.

In the face of disruption: Evolving the retail payment partnership

The US retail industry is in the midst of a seismic shift and retailers, retail partners, and card issuers should assume that their business model will change. To prepare for continued industry evolution, card issuers with significant exposure to the retail industry should identify and build near and long-term growth paths that enable the fulfillment of the end-customer experience.

To learn more, download the article or contact Max BercumSebastian Gores, or Dan Hochberg.

Evolving the retail payment partnership

Episode No. 4: "Building the bank of the future and a digital ecosystem service delivery model"

Gys Hyman and Kevin Laughridge

​Today we are talking with Gys Hyman and Kevin Laughridge, both principles within Deloitte Consulting LLP, about how banks can rebuild their business to deliver a digital first experience or their customers. Gentlemen—Gys, Kevin—thanks for taking the time with us to discuss, just how to build the bank of the future - or maybe we should call it the bank of now, and create a digital service model. Before jumping into the opportunity, Gys why don't you give us some background on where the challenge is coming from in the first place?

Talent engagement in a digital world

Effective talent management has become increasing complex with three overlapping groups of employees in the workforce–Baby Boomers, Gen Xers, and Millennials–and another waiting in the wings (Generation Z). As the workforce evolves, a renewed focus on organizational culture and employee engagement are one of the most powerful levers companies have to attract and retain top talent.

To learn more, download the article or contact Steve Hatfield, Anne-Claire Roesch, or Anna Thompson.

Workforce of the future

Companies today are witnessing an ever-increasing role of robots in the daily workplace but the question remains whether humans will be fully replaced. These dramatic changes present an opportunity to rethink how to conceive of work by freeing resources from simple tasks and redeploying skills and knowledge to more value-add instances.

To learn more, download the article or contact Steve Hatfield, Anne-Claire Roesch, or Anna Thompson.

Five actions major financial institutions face

Banks today are struggling to keep their balance as they tackle three major fronts at once—simplifying the business, complying with regulations and modernizing/differentiating themselves. To succeed, there are five things we believe financial institutions can do:

  1. Attack the most unwieldy costs
  2. Mutualize
  3. Harness disruptors for the last mile
  4. Extend digital all the way
  5. Manage the organizational transition

To learn more, download the article or contact Sachin Sondhi and Ashish Midha

Start to win: Check your organization’s health

As stakeholder expectations and customer demands increase, leaders are exposed to a greater need for action than ever before. But where to begin? The evolution shouldn’t just take place at the top of the organization or in siloed execution teams. To help determine where organizations can add value, leaders should understand the full spectrum of possibilities across their entire organizations.

To learn more, download the article or contact Ashish Midha, Sebastian Gores or Steve Mahoney.

Real estate optimization

Traditional financial services firms, like large commercial banks and insurance companies, are encumbered with significant real estate costs and may have infrequent opportunities to optimize. Firms can address this at major transaction intervals, but this requires careful planning, and the most successful cases will be incorporated into a broader strategy involving both location strategy and advanced workforce strategy.

To learn more, download the article or contact Francisco Acoba or Mark Adelman.

Fintech acquisitions: Integrations are a different adventure

Successfully acquiring and integrating fintech companies poses a major problem for traditional financial institutions unaccustomed to dealing technology-first start–ups. Defining the integration strategy as either a 'holding-company' or 'capability platform' can help FSI companies determine how best to approach due diligence, prevent talent flight, and ringfence revenue when considering acquisition of a Fintech.

To learn more, download the article or contact Max Bercum, Steve Mahoney, and Austin Kairis.

Transforming M&A capabilities for the unbundled ecosystem

Financial services is being transformed by technology changes that are making it possible for firms do more and own less. This new environment calls for a new approach to M&A—we recommend firms consider future-proofing their M&A strategy to orchestrate ecosystems for value and build new M&A capabilities to execute more complicated partnerships and investments.

To learn more, download the article or contact Thomas Jankovich or Tom Smejkal.

Digital ecosystem service delivery model

Banks are constrained by legacy service delivery processes that lead to subpar customer experiences. New digitized service models improve customer satisfaction and improve financial results–if firms keep customer needs in mind and get the right goals and expectations to quantify progress.

To learn more, download the article or contact Kevin Laughridge and Tom Smejkal.

Building the bank of the future

Banks face a difficult challenge in building a new digital organization centered on the human experience given that their current model is ill-equipped to effectively engage with demanding, tech-savvy customers. Banks can take advantage of digital best practices, behavioral analytics, more flexible and modular IT systems, and data-driven change management to create next generation business models to survive in an age of disruption.

To learn more, download the article or contact Dounia LievanJeff WordhamDan McHugh, or Gys Hyman.

Financial services industry regulation and fintechs

Financial technology firms have won over many investors and consumers with innovative product and service offerings that are often less costly, more convenient, or less complex than traditional bank offerings. However, as they grow larger in popularity, fintech firms face more and more scrutiny from federal and state regulators.

To learn more, download the article or contact Christopher Spoth.

Deloitte's FSI M&A podcast series brings to life articles on mergers and acquisitions topics in the financial services industry.
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Get in touch

Sachin Sondhi
Universal and Securities Consulting Leader
Deloitte Consulting LLP
+1 212 618 4057
Paul Legere
Deloitte Consulting LLP
+1 312 486 2289
Ashish Midha
Deloitte Consulting LLP
+1 718 791 5218
Maximiliano Bercum
Deloitte Consulting LLP
+1 678 640 7367
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