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The power of employee engagement
Redefining the restaurant experience
Cultivating employee engagement can help restaurants create positive customer experiences and reduce costly turnover. By focusing on the five core elements of employee engagement, restaurants can create a motivated workforce of brand ambassadors that take ownership of the customer experience.
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- The five elements of employee engagement
- Building a "simply irresistible" place to work
- Employee engagement’s role in the customer value chain
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Engaged and motivated restaurant employees are at the heart of positive experience
Yet in their quest to improve the customer experience, many restaurant companies have underinvested in employee development and engagement programs. This imbalance can make it harder for restaurants to create the experience that customers want and generate the business results they need.
The five elements of employee engagement
Bringing their customer and talent strategies into alignment will require restaurants to make employee engagement a strategic, enterprise-wide priority. Our Simply Irresistible Organization™ model gives restaurant companies a framework for focusing on the five core elements of employee engagement:
- Meaningful work
- Supportive management
- Positive work environment
- Growth opportunity
- Trust in leadership
Working toward excellence in each of these areas can help restaurants build a motivated workforce of brand ambassadors who are committed to their employers and take personal responsibility for the customer experience.
Providing a consistently positive restaurant experience is what creates customer loyalty, and companies cannot achieve it without an engaged workforce.
Employee engagement’s role in the customer value chain
Obtaining an advantage in the marketplace is a critical driver for the changing nature of experiences across customers and employees. Enabling and achieving employee engagement is key to success on the journey to the desired customer experience.