Restaurant of the future, CX


The restaurant of the future

Creating a winning guest experience

Today’s customers expect a high quality guest experience every time, and across every channel. Winning restaurants will be the ones who invest wisely in digital, operations, marketing, and technology, and can harness the power of their employees to serve as brand ambassadors at the moments that matter.

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Watch the restaurant of the future video

For restaurants to evolve, understanding the next generation customer is critical. And the next generation customer is already here. What can restaurants bring to the table to appeal to this ever-evolving tech-savvy customer?

The restaurant of the future in action

The next-generation customer is technologically savvy, connected, and has high expectations. Restaurant brands who understand their customers, capitalize on digital/technology investments and analytics, and seize upon the opportunity to engage customers in a highly personalized way can drive increased dining frequency, check size, customer conversion, and loyalty.​

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Walk through the next-generation customer journey

What did consumers say? What value can you expect?

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