Redesigning the store for customers of today and tomorrow

Redesigning the store for customers of today and tomorrow

In recent years, consumers’ expectations of greater convenience and desire to stay “hyperconnected” through multiple channels has pushed retailers to rethink their approach to innovative and customer-centric shopping experiences. How do you design a store that achieves this? How do you balance conveniences with profitability? Daniel Eckert, operating partner at Corsair Capital, and Adam York, a senior manager at Deloitte Consulting LLP, join this episode to discuss.

The term ‘omnichannel’ in my opinion, if I’m painting a picture of the future, is probably a term of the past. I’ve always defined omnichannel as selling all the stuff that I have through every channel that I can. And the reality is that it really has become a blended commerce equation where you have both digital tools that you can do from your phone or from your desktop that maybe connect to a micro-fulfillment center or store to be fulfilled.

—Daniel Eckert, Operating Partner at Corsair Capital

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Our consumer podcast, That Makes Cents, dives into what consumers are thinking, feeling, and buying right now. Host and Deloitte leader Bobby Stephens talks with industry leaders to help you navigate the evolving consumer industry and prepare for what’s next.

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