Episode 14: Season one closer

Thanks for tuning in to season one of That Makes Cents! We’ll be back early next year with new, exciting episodes for season two. Be sure to subscribe so you don’t miss any updates. In the meantime, catch up on previous episodes, share with a friend or colleague, and connect with our host on Twitter @BobbyStephens or @DeloitteCB

Episode 13: Plugging into the future of automotive retail

How has COVID-19 changed the way we buy and sell cars? What trends are being accelerated due to new needs for social distancing and other safety measures? What impact does this have on how auto dealerships are structured? And how does this all plug into a future where virtual or contactless sales experiences are likely to become the norm? Tune in to this episode to hear from special guests Brian Benstock,general manager and vice president of the No. 1 certified Honda and Acura dealer in the world (Paragon Honda and Paragon Acura in New York); and Chris Spensley, automotive retail performance coach and leader within Deloitte’s Advisory practice. Listen now.

Episode 12: Traditions old and new: Holiday retail trends over the decades

This year marks 35 years of Deloitte’s annual holiday survey! To celebrate, we’re taking a trip down memory lane with the leaders who were at the forefront of the retail industry over the past few decades. Former Macy’s executive Peter Sachse, who led the department store in various roles from 1980 to 2007, shares his learnings and insights alongside a lineup of Deloitte leaders who tracked the trends and advised the retail industry through some of its greatest disruptions to date. Listen now.

Episode 11: The future of work: What’s in store for food retail?

Since March, many Americans have had to adjust to new working conditions and protocols, whether at an office, at home, or on the front lines of a factory or retail store. On top of that, many have navigated caring for family members and evolving school dynamics as the lines further blurred between work and home. The way we live changed in an instant, and the way we work is evolving very quickly. What does work look like today in the food retail industry, and what trends are coming…maybe sooner than we think? Hear from this episode’s guests: Mark Baum, senior vice president of industry relations and chief collaboration officer at FMI—the Food Industry Association; and Kimberly Betts, managing director in Deloitte’s Human Capital, Retail, and Consumer Products practices. Listen now.

Episode 10: From format to function: The rise of convenience

Over the past few years, we’ve seen the element of convenience become more and more important to the customer experience. As consumers demanded quicker and easier options, we’ve watched nearly every retailer adapt (or even reinvent) their business models to accommodate. Today, convenience is no longer limited to a store format, but has become a core function in both retail and industries beyond, from food to transportation to health care. Where will the demand for convenience take us from here? This episode, Bobby speaks with Art Sebastian, vice president of digital experience for Casey’s General Store; and Oliver Page, principal, Deloitte Consulting LLP. Listen now.

Episode 9: Keeping up with consumer insights

In this quick-take episode, we break down Deloitte’s latest findings around consumer sentiment, behavior, and spending in the era of COVID-19, particularly as stores begin to reopen and consumers regain some confidence. Steve Rogers, leader of our Consumer Industry Center, shares key takeaways from the ongoing Global State of the Consumer survey, and Jeff Simpson, who heads up the Center for Consumer Insights at Deloitte, highlights observations gleaned from real-time US consumer spending and mobility data. Listen now.

Episode 8: Retail’s grand reopening

Is the role of the store in a consumer’s buying journey forever changed? As more states begin to lift their “safer-at-home” orders and stores begin to reopen, what should retailers be keeping top of mind, from a customer, associate, store, and operational perspective? Hear from Jean-Emmanuel Biondi, Deloitte principal and one of the authors of Deloitte’s "Post-COVID strategies for retailers: Reopening stores" playbook. Listen now.

Episode 7: An economist’s quick take on COVID-19 impacts

In this special-edition episode, Deloitte’s managing director for Economics, Dr. Patricia Buckley, walks us through the best and worst possible case scenarios for the coming months. Though the current situation is vastly different from previous financial recessions, what lessons from the past can we apply to help navigate the waters ahead? What changes might we see in consumer spending? Listen now.

Episode 6: Let’s get digital: Defining times for the consumer products (CP) industry

From the dot-com crash to the recession of 2008, history has shown us that times of disruption often accelerate the gap between successful digitally focused companies and those who lack clear direction. Learn more on this episode featuring Steve Salzinger, digital adviser to two prominent private equity firms; and Kevin Rose, principal, Deloitte Consulting LLP, focused on the consumer products industry. Listen now.

Episode 5: Fresh tech for fresher food

This episode of our That Makes Cents podcast was recorded before the COVID-19 outbreak, but the conversation around improving supply chain efficiency, understanding consumer expectations around online grocery, and reducing fresh food waste seem even more relevant today. Tune in to hear from this episode’s guests: Mike Balint, director of fresh flow supply chain at Walmart; and Josh Mellinger, coleader of the Future of Fresh offering at Deloitte. Listen now.

Episode 4: The thing about consumer data

What should we be considering, as consumers and as businesses, when it comes to personal data and privacy From GDPR to smart speakers, listen in as Jon Stine, director of the Open Voice Network and Rob Goldberg, cyber risk leader at Deloitte, chat through concerns and more. Listen now.

Episode 3: Quick take: 2019 holiday shopping

On this special edition of That Makes Cents, we do a quick take on what actually went down during the 2019 holiday shopping season, from consumer experience to retailer tactics and trends to infrastructure and more. We also look back at the past decade of extreme disruption in holiday retail to see how far it’s come and, finally, where we might expect it to go from here. Featuring Simon Chafetz, manager; and Meghan Cole, senior consultant from Deloitte. Listen now.

Episode 2: Measuring the future of retail

Retail is changing at a breakneck pace thanks to new tech, newcomers, and new consumer expectations. Shouldn’t the metrics we use to measure success in the industry get an update, too? Hear from industry leaders Meredith Darnall, dSVP of business intelligence and strategy at Brookfield Properties; and Rod Sides, and Deloitte’s Retail, Wholesale & Distribution practice leader Listen now.

Episode 1: Introducing That Makes Cents

The show that gets real about all things consumer. Tune into That Makes Cents as host Bobby Stephens breaks down the latest consumer industry trends with the help of special guests. Listen now.

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That Makes Cents: A consumer podcast

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