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Plugging into the future of automotive retail

Part of the That Makes Cents podcast series

This That Makes Cents podcast delves into auto sector trends. What will the future of car dealerships be? Did COVID-19 accelerate the move to virtual car sales?

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Plugging into the future of automotive retail

How has COVID-19 changed the way we buy and sell cars? What trends are being accelerated due to new needs for social distancing and other safety measures? What impact does this have on how auto dealerships are structured? And how does this all plug into a future where virtual or contactless sales experiences are likely to become the norm? Tune in to this episode to hear from special guests Brian Benstock, general manager and vice president of the No. 1 certified Honda and Acura dealer in the world (Paragon Honda and Paragon Acura in NY) and Chris Spensley, automotive retail performance coach and leader within Deloitte’s Advisory practice.

The industry itself talked about change and creeped towards change, but really resisted it. And it resisted it on every level…The dealers have to embrace the transparency that's inherent in online retailing. And not just the dealers, the OEMs have to embrace that transparency as well.

⁠—Brian Benstock, general manager and vice president,
Paragon Honda and Paragon Acura

About That Makes Cents

Our consumer podcast, That Makes Cents, dives into what consumers are thinking, feeling, and buying right now. Host and Deloitte leader Bobby Stephens talks with industry experts to help you navigate the evolving consumer industry and prepare for what’s next.

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