Automation Services

Your intelligent automation goals with Deloitte's delivery

Business process automation can be complex depending on the size of a project and the state of your data. Deloitte’s Robotic & Intelligent Automation US- and India-based Delivery Centers can help simplify and speed project value by leveraging a centralized pool of skilled developers and specialists along with a large selection of industry-ready automation tools.

Market-ready products and solutions, commercial-grade technology assets, and a diverse ecosystem of specialized services and capabilities

Humans with machines, by design

A designed system with specific business outcomes in mind is critical to automation ROI. You have to understand all costs, cascading impacts, and talent implications right from the beginning. Human-centered design is key to that understanding. It informs why robotic and intelligent automation is needed and how it can serve the larger purposes of the organization.

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Robotics & Intelligent Automation—in action

Every day, businesses are finding new ways to apply R&IA to enhance their enterprises.

Increase the value of traditional operating cost optimization:
A $10 billion company depends on its managed collections process to contact past-due customers and request payment. But with its previous process, less than 60 percent of past-due customers were contacted, resulting in low paid receivables and far too many customers on the past-due list. The shared services organization implemented robotic and intelligent automation tools to better manage collections. Today, the automation program logs into the enterprise resource planning system to produce the accounts receivable report, and then generates customer statements and automatically sends past-due notifications. The human team uses automation outputs to resolve disputed items, update customer contact information, and focus on higher-value past-due customers.

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There’s nothing automatic about getting intelligent automation right

Thought leadership to help you prepare for intelligent automation projects.

• Global robotic process automation report
  Robotic process automation trends and to-do list for scaling R&PA services across the enterprise. More than 400 executives responsible for running transactional operations responded to this year’s survey...Read the report.
• Cognitive library: A collection of cognitive articles to explore
  Peruse a collection of Deloitte’s articles, podcasts, and more on cognitive tools and AI...Explore the collection.
  
• Adopting robotic process automation in Internal Audit
  Learn about robotic process automation in internal audit organizations as they move across the automation spectrum and take advantage of the benefits of embedded cognitive technologies…Read this perspective.

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