Services

Intelligent automation services

Transforming business processes through evergreen, AI-enabled business process automation

Fueled by data, human-centered design, and business purpose, automation does more than mechanize. It can execute decisions, power outcomes, smooth customer experiences, and spark loyalty. Just as important, intelligent automation solutions free your people to invent and innovate—helping you excel and stay ahead in an ever-changing world. How smart.

Automate with intelligence

We leverage intelligent automation (IA) technologies to augment human labor with a digital workforce that helps transform processes, drive business outcomes, and enhance productivity.

Intelligent Automation helps clients, like you, scale their AI ambitions

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Financial services
Accelerating speed to benefits with automation

A top 10 US bank faced pressure to trim costs, optimize talent, and enhance customer service for its card operations. Deloitte helped identify automation solutions that turned the bank’s wish list into realized benefits—fast.

Hospitality - consumer
Transforming to unlock automation value

A global hospitality company acquired its largest competitor—and used it as an opportunity to drive an enterprisewide transformation to be more digitally enabled. Deloitte helped it establish an AI center of excellence and deploy new capabilities across AI, IA, ML, and more.

Life sciences & health care
Eliminating manual processing for health care provider

COVID-19 disrupted an integrated health care provider’s manual invoice processing, jeopardizing both supplier relationships and pharmacy supply, so it called in Deloitte’s AI & Data Operations team for help. The results? Zero backlog of invoices, 200% increase in staff efficiency, 80% increase in invoices processed each day.

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What intelligent automation enables

Whether you’re looking to jump-start broad digital transformation efforts, implement functional automations at scale, or deploy digital workers to augment your workforce, Deloitte can help make it happen. We combine deep industry insights and process knowledge with specialists from our global delivery centers to simplify and accelerate project value, leveraging a breadth of industry-ready automation tools.

Our latest thinking on AI and Data

Let's Talk

Learn how AI & Data Operations from Deloitte can help your business gain evergreen value.

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Get in touch

Gina Schaefer

Managing Director | Intelligent Automation Practice Leader

gschaefer@deloitte.com

+1 404 631 2326

Gina is a managing director with Deloitte Consulting LLP and leads Deloitte’s US intelligent automation practice. She has more than 20 years’ experience helping drive innovative solutions, at scale, t... More

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