The future of AI in the workforce has been saved
Podcast
The future of AI in the workforce
Lessons from ServiceNow’s four-point strategic journey
Join Deloitte’s Kyle Forrest and ServiceNow’s Brandon Roberts on a four-point success strategy for human resources (HR) and spurring workforce transformation through artificial intelligence (AI).
Listen to the full episode and subscribe to the Capital H podcast series:
HR transformation through AI
Explore the future of AI in HR by diving into ServiceNow’s transformative AI journey. In this episode, host Kyle Forrest is joined by ServiceNow’s Group Vice President of AI and Analytics Brandon Roberts—who shares a comprehensive four-point plan guiding the company’s AI strategy. Gain insight into areas such as AI operating models, data and tech infrastructures, determining the right investments and talent, and workforce enablement.
Along with actionable takeaways, you’ll also gain a glimpse into exciting possibilities for the future as 2025 approaches. Tune in now and navigate the path to AI success in the workforce.
We launched our first use case as quickly as we possibly could, and we learned two things. One is that it's highly cross-functional. AI is not something you can do in a single team; you need a lot of different players. And then the second thing we learned is the technology is really only half the battle, maybe not even half the battle. And that you need all these different components around the technology to be successful.
– Brandon Roberts, Group VP of AI and Analytics at ServiceNow
Unlocking HR’s value chain across the enterprise
In the dynamic world of human resources, achieving a full return on investment involves more than just selecting the right tools or services. It's about complementing these investments with sustainable practices and strategies that optimize HR's ability to assess the effectiveness of its services, adapt to changing business needs and continuously innovate based on feedback.
In the first article of the series, Disrupting the status quo: The path to unlocking HR’s value, we explored the challenges HR leaders face in achieving the full return on their investments and how leaders can unlock the potential within those investments. Here in this second installment, we explore three key areas where HR leaders can significantly enhance their value creation within their organization.
Sign up to receive Deloitte’s 2025 Global Human Capital Trends report
In Deloitte’s 2024 Global Human Capital Trends report, we set out to explain why it’s time to trade in the rules, operating constructs, and proxies of the past. Thriving beyond boundaries: Human performance in a boundaryless world centered on prioritizing human performance to help organizations make the leap into a boundaryless future. Our 2025 Global Human Capital Trends report, to launch March 19, 2025, will explore critical trends impacting the world of work in the years to come.
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Meet the hosts of Capital H
Kyle Forrest
US Human Capital Chief Marketing Officer – Consulting | Deloitte US
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