capital h podcast


Knowledge dimensions

The many factors of knowledge management in the age of disruptive work

In this episode, host Burt Rea is joined by eGain’s Ashu Roy, Dell’s Bruce Sanchez, and Deloitte’s Steve Lancaster-Hall to explore organizations’ knowledge management challenges from three perspectives. The conversation explores why knowledge management implementations often fail, and how taking a human-centered, business solution architect approach could be the answer.

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Knowledge dimensions: The many factors of knowledge management in the age of disruptive work

In order to keep up and even stay ahead of the competition, organizations have to change the very nature of how they think about the concept of “work” from static, predictable jobs to assembling the right skills together with agility to achieve the outcome of the moment. Listen in on a conversation with Deloitte’s Steve Lancaster-Hall, Dell’s Bruce Sanchez, and eGain’s Ashu Roy as they explore the challenges of knowledge management from three unique perspectives: the lens of an organization that has successfully navigated these challenges (and still is), a software provider that is developing products in this rapidly evolving space, and Deloitte, which is working to bring together these solutions for its clients.

Knowledge management is a discipline. Think about any discipline, the ability to write code and develop software, the ability to engineer solutions and architect discipline. They are formal sciences, and knowledge management is no exception. I think one of the keys to success here is to treat it as such, invest in it appropriately, and find the people and expertise that can help deliver those type of solutions.

—Bruce Sanchez, Dell

2023 Global Human Capital Trends Report is coming!

The 2023 Global Human Capital Trends Report is launching in January 2023! In an age of instability and profound discontinuity, an unwavering focus on both workers and leading through disruption have become top priorities for business leaders. Change is happening faster than ever, and much of it is different from what we expected—making the mission even more challenging. This combination is calling for new ways of thinking to solve human, workforce, and societal problems and position your organization to thrive and adapt to new fundamentals.

How are you staying ahead?

Our 2023 Global Human Capital Trends Report launching in January 2023 will explore critical trends impacting the world of work in the years to come. Sign up to receive the report as soon as it’s released!

Managing knowledge in an age of disruption

A guide to human-centered design approach and knowledge management implementation for organizations that want to leverage knowledge they have but don’t know how.

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