automotive customer experience, automotive customer service

Services

Automotive Dealer Services

Many automotive original equipment manufacturers (OEMs), dealer groups, and dealer networks today find themselves at a crossroad. Pressure is increasing from a number of stakeholders to enhance dealer performance and provide greater visibility for OEMs and dealer groups to manage incentive costs, warranty claims and other programs. At the same time, forces like ride-sharing and shifting consumer expectations have the potential to significantly disrupt and transform the dealership experience. Managing against these growing expectations can be challenging. Proactively planning strategies to create a competitive advantage can be even more difficult. The Deloitte Automotive Dealer Services group leverages our years of experience worldwide to help OEMs, dealer groups, and their dealers explore opportunities to enhance performance and help them to address both shareholder and customer demands.

Deloitte’s Automotive Dealer Services group can help

Deloitte’s Dealer Services provides a suite of solutions that are designed as an integrated set of offerings that help OEMs and their dealer networks explore multiple areas of the enterprise, understand and enhance performance, and assure compliance with shareholder, regulatory, and even customer demands. Below, we have highlighted how our focus on explore, perform and assure addresses some of the dynamic and ongoing trends impacting automotive retailing and how these services can deliver value against these critical performance drivers. The solutions below represent a subset of our complete solution set:

We have years of experience worldwide helping OEMs and dealers explore opportunities to enhance performance and address both shareholder and customer demands.

Download our brochure to learn more.

Our compliance offerings

Bringing efficiency and transparency to dealer compliance

Our compliance offering helps OEMs and dealers realize greater efficiency and effectiveness in dealership inspections. Deloitte's Dealership Compliance team understands the unique nature of the dealership environment and is able to speak the dealer language, which allows our team to navigate efficiently and provide our clients with actionable insights.

The strength of our team is enabled by our industry-leading proprietary software solution, the Deloitte Dealership Platform (DDP). The DDP was designed to integrate dealership testing, automated report generation, and dynamic Tableau dashboarding to assist in completing timely dealership reviews and provide greater visibility in real time.

Many OEMs and dealer groups lack visibility into their dealership network with regard to sales and marketing incentives, services loaner program, and warranty claims.

The Deloitte difference: The Deloitte Dealership Platform

Contacts

For more information on Deloitte’s Automotive Dealer Services group or to schedule a meeting, please contact our team using the information below.

             

Dan Bolger
Principal
Automotive Dealer Services Group
Deloitte & Touche LLP

 

Brian Arkenau
Senior Manager
Automotive Dealer Services Group
Deloitte & Touche LLP

         

Mike Lomasney
Senior Manager
Automotive Dealer Services Group
Deloitte & Touche LLP 

 

Kyle Ankerson
Manager
Automotive Dealer Services Group
Deloitte & Touche LLP

         

Rami Hasani
Senior Manager
Automotive Dealer Services Group
Deloitte & Touche LLP